Dealer Care Analyst

hace 12 horas

Monterrey, México GM Financial A tiempo completo

Why GMF?:
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

About the role:
The **Dealer Care Analyst** will support the dealer’s network, providing guidance on their doubts, and giving advice on credit policy as well as in contract purchasing policy in order to get approval to purchase. This position requires a high customer service focus, always aiming to increase dealer’s satisfaction.

This department is responsible of receive, analyze, and answer credit operations on stablished time and manner, always following the policy and quality criteria. This role is also in charge of finding proper solutions to document verification, insurance and purchasing requests from the dealers and help them to ensure the correct delivery of the credit requests.

Type of contract: Fixed term (12 months)

What you need:

- Bachelor’s degree in administration, accounting, economics or related.
- +1 years of experience in customer service, credit analysis or related.
- Desirable financial institution or banking background.
- Intermediate/Advanced English skills (will be evaluated during interview).
- Customer Service experience (telephone support).
- Teamwork and collaboration.
- Good communication skills, both written and oral.

What you will be doing:

- Full knowledge of credit policy and procedures.
- Delivery of daily reports.
- Comply and assure risk and fraud policy.
- Call times in control.

What we offer:
At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.

LI-MON

Disclaimer: Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.

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