Specialist I

**Project Manager**

**Specialist I - Cloud Infrastructure Services
**_Who we are: _**

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 29,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

**_You Are: _**

**_The Opportunity _**_: _
- Mentor new team members in understanding customer infrastructure and processes
- Perform ticket data analysis for incident reduction
- Perform capacity planning based on increased demand
- Perform root cause analysis to find out corrective and preventive actions after every major incident and escalation.
- Work on problem tickets for finding permanent solutions of repeated issues
- Review and approve roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes
- Identify opportunities for continued service improvement and delivery excellence, which contributes to cost and optimization benefits to customer

**_What you need _**:

- Minimum 10-12 years of rich experience in Project Delivery as Project/Program/Scrum Master handling various types of projects including infrastructure, transformational or development/support.
- Experience in handling multiple projects with tight deadlines and organizing time and resources to deliver consistent results for the business.
- Experience in controlling and monitoring Project Scope, Time, Cost, Quality and Risk during project execution
- Be able to advise optimizations and improvements in processes and overall approach where necessary
- Excellent in people practices, strong work ethics, team goal setting, appraisals
- Be able to maintain a highly motivated team
- Strong verbal and written communication skills and be able to communicate effectively with individuals at all levels of organization

**_What we believe _**_: _
- We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do. _

**_Humility: _**
- We will listen, learn, be empathetic and help selflessly in our interactions with everyone. _

**_Humanity: _**
- Through business, we will better the lives of those less fortunate than ourselves. _

**_Integrity: _**
- We honor our commitments and act with responsibility in all our relationships.**_Equal Employment Opportunity Statement
- **
- UST is an Equal Opportunity Employer.- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. _
- UST _reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance._