Services Specialist 1

hace 2 días

Ciudad de México GE Vernova A tiempo completo

**Job Description Summary**: Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.

**Roles and Responsibilities**
- Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities.
Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers.
- Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
- Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
- May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
- A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

**Required Qualifications**
- Bachelor’s Degree from an accredited university or college with basic experience in a customer support, logistics and customs operations or materials planning.
- Advanced English proficiency.
- Knowledge in Oracle, SAP, ERP Systems and Microsoft Office.

**Desired Characteristics**
- Strong oral and written communication skills. Strong interpersonal skills.
- Established project management skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to quickly adapt and react to changes.
- Sense of urgency and ability to prioritize the tasks.
- Previous experience with logistics, international shipments.
- Ability to document, plan, market, and execute programs.

**Additional Information**:
**Relocation Assistance Provided**:No

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