Euc Apple/mac Platform Engineer

**Date**:Oct 30, 2024

**Location**: Apodaca, NLE, MX, 66614

**Company**:Corning

Requisition Number: 65538

Corning is vital to progress - in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings - carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

**Purpose of Position**:
The Apple Engineer is a technical expert responsible for managing and optimizing the use of Apple devices within the organization. This role focuses on the implementation, support, and maintenance of Jamf Pro to ensure efficient and effective management of the Mac fleet. The Apple Engineer will ensure that all Apple devices perform optimally and meet the needs of the users.

Working closely with cross-functional teams, the Apple Engineer will design and implement solutions that enhance user satisfaction, productivity, and engagement. This includes developing custom configurations, automating routine tasks, and providing comprehensive technical support. By continuously monitoring device performance and gathering employee feedback, the Apple Engineer will proactively identify and address areas for improvement.

**Roles and Responsibilities**:
**Technical**:

- Jamf Pro-Management: Administer and maintain the Jamf Pro MDM solution, ensuring optimal performance and compliance.
- Custom Solutions: Develop and deploy custom configurations, policies, and profiles for Mac devices using Jamf Pro.
- Automation: Utilize scripting to automate routine tasks and improve efficiency.
- Support: Provide technical support and act as an escalation point for issues related to Apple devices and Jamf Pro.
- Field Team Support: Provide Mac support to field teams, ensuring they have the necessary tools and assistance to perform their duties effectively.
- iPad and iOS Management: Manage and support iPads and iOS devices, ensuring they are configured and maintained according to organizational standards (using Intune).

**Proactive**:

- Monitoring: Continuously monitor the health and performance of Apple devices using Jamf Pro.
- Improvement Plans: Develop and implement proactive improvement plans to enhance the user experience for Apple device users.
- Collaboration: Work with IT service teams to deploy strategies that enhance the user experience for employees using Apple devices.

**Documentation**:

- Knowledge Base: Create and maintain documentation and knowledge base articles to assist various teams in supporting Mac devices.
- Process Documentation: Develop detailed process and technical documentation to ensure consistent and effective support practices.

**Education - Skills**:

- Bachelor’s degree in computer science, Information Systems, or equivalent work experience.
- Relevant technical qualifications/certifications a plus.
- At least 5 years of experience in managing Apple devices in a corporate environment.
- Expertise in Jamf Pro administration. (Jamf 300 or higher preferred)
- Experience understanding and writing complex scripts (Bash, Python, AppleScript, PowerShell, etc.) and using APIs to establish automation-driven processes.

**Desired Skills**:

- Familiarity with other MDM solutions and virtual technologies.
- Experience with all macOS and related Apple technologies.
- Solid understanding of Apple Platform Security and the macOS Security Compliance Project
- Managing Office 365 Apps on Mac
- Ability to create detailed processes and technical documentation.
- Strong problem-solving skills and ability to work independently and collaboratively

**Corning Puts YOU First**

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.
- Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions.
- Health and well-being benefits include medical, dental, vision, paid parental leave, men