Solutions Engineer

hace 1 semana

Ciudad de México JW Player A tiempo completo

**About JW Player**:
JW Player is the leading video software and data insights platform that gives our customers independence and control in today's Digital Video Economy. Founded over a decade ago as an open source video player, JW Player's technology platform now powers digital video for hundreds of thousands of businesses across NA, EMEA, APAC and LATAM. Each month, there are over 1 billion viewers across 2.7 billion unique devices consuming video on JW Player's technology.

**The Opportunity**:
**As a Solutions Engineer, you will**:

- Maintain a knowledge fluency of JW Player and Platform products
- Work closely with other members of your account team to manage and grow an existing book of business while driving new product adoption and net new sales
- Act as the customer's main technical point of contact, helping close new business and retain happy clients
- Present and articulate the business value of our solutions to managers and executives at all levels
- Understand the landscape of video technology and JW Player's place within it
- Run client-facing technical discovery sessions and carefully craft technical pre-sales presentations focused on the clients' needs
- Support the RFI/RFP process by providing thorough responses to technical requirements
- Work closely with senior management to improve our product feedback loop
- Contribute to solutions engineering effectiveness by identifying short and long term issues that must be addressed as a team
- Exceed new revenue and retention targets on a quarterly and annual basis

**Requirements of the role**:

- 2-3 years experience as a Sales Engineer, Solutions Architect or related Advertising/Video product experience
- Excellent presentation skills including experience presenting technical details to a wide-ranging audience
- Phenomenal writing skills for responding to RFI/RFPs and business communication with customers
- Demonstrated experience in problem identification and resolution with a hands-on approach to solving tactical problems
- Experience interfacing with Product, Marketing and Support teams to maximize the value we deliver to clients
- Solutions focused attitude and delighted to interacting with clients
- Demonstrated ability to multi-task without losing site of the details
- Solid browser based debugging skills using the developer's console
- Experience in video delivery on web, mobile and OTT platforms
- Fluent in the Spanish language to service clients in the LATAM region

**Bonus Points**:

- Technical sales or support experience in a SaaS organization, preferably in the video space
- Intermediate knowledge of a scripting language (Python, PHP, NodeJS, GO)
- Experience with value selling methodology

**Interview Process**:

- Recruiter Screen
- 15-30 minute conversation with a Recruiter to learn more about your background and interests
- Hiring Manager Screen
- 30-60 minute conversation where the Hiring Manager or someone from the team deep dives into your experiences
- Team Interview
- 1-2 hour interview where you meet with various team members across the organization
- Final Interview
- 30-60 minute interview where you will meet with some of our senior leaders
- _The interview process may change at any given stage._
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

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