Risk and Identity Ops Coordinator

hace 5 días

Tlahuac, México Uber A tiempo completo

**About the Role**

We are looking for our LATAM Risk and Identity Ops Coordinator, who will be assessing, managing, and minimizing fraud within the Payments Risk & Identity (PR&I) Operations team.

This role is a unique opportunity to help expand our commitment to OCS (Operational Cost Structure) by investigating, mitigating and monitoring fraud trends, while protecting our company, customers and business partners from financial losses and ensuring a safe and secure marketplace for all.

This operations-driven role calls for a combination of creative problem solving, detail-oriented responsibility, risk & fraud knowledge, and interpersonal ability to nurture and guide teams to take Uber as a platform (focused on Delivery), to the next level.

This role will contribute enormously to the sustainable growth of the Uber Payments business.

**What You'll Do**
- Focus: The main activities will be aimed to reduce Financial Fraud, Chargebacks, Cash Arrears, Refunds and Appeasements, Promo Abuse, Unsettled transactions, etc. on Online Food Delivery and Grocery
- Develop & Optimize Processes - Develop and implement new risk mitigation solutions and frameworks that improve our ability to detect, measure and intervene against fraudulent activity, including better operational processes, automated systems and upstream design solutions.
- Analytics - Analysis of databases using SQL or Python to review earner (partners), spender (users) and merchants metrics to properly detect fraud and ensure high-quality experiences on the Uber ecosystem.
- Strategy - Choose which projects the team should prioritize, and set a timeline to reach goals quickly.
- Product Improvement - Evaluate risk potential of new product features or business lines and inform decision-making at the design and roll-out stages.

**What You'll Need**
- 2+ years of high-performing work experience in Risk, Banking, Online Retailers, Startup, Strategy, Operations, Analytics, Business Development, or a variety of other specialty roles with demonstrated ability in quantitative fields.
- Be proficient in writing SQL queries for large data interpretation and the ability to derive insights from it.
- Technical experience in working with spreadsheets, SQL interfaces, graphs, and pivot table creation. Managing and creating dashboards.
- Proficiency to clearly communicate verbally and written in English.
- Problem solving - Being able to solve high-complexity problems by using logic, common sense and data not only by identifying the root cause of a problem but also being capable of providing actionable insights and mitigation plans.
- Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude and to drive analysis, get into conclusions and be able to present them to different stakeholders.
- Advanced communication skills that will allow you to clearly explain and present your work and take a prominent role in building constructive debate.

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