Application Support

**Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?
**J.S. Held is a global consulting firm providing technical, scientific, and financial expertise across all assets and value at risk. Our professionals serve as trusted advisors to organizations facing high-stakes events demanding urgent attention, staunch integrity, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations. **We have over 100 locations worldwide. We are highly committed to all members of our community, both employees and clients. Our organization focuses on promoting a sense of community and inspiring our people to achieve results that exceed goals.

J.S. Held is seeking an experienced Microsoft Dynamics 365 (D365) Finance Application Support Analyst to join the Technology Services ERP Support team. Current in-depth working knowledge of Microsoft Dynamics 365 Finance is critical to success in this role.

The D365 Finance Support Analyst will be responsible for all aspects of end-user support including troubleshooting system issues, managing support requests, assisting the system administrator with system maintenance, integrations maintenance, training, and identifying and leveraging opportunities to help our ERP team work more efficiently with the platforms and use them to their fullest extent.

**Responsibilities**:

- Responsible for all aspects of day-to-day support of the Microsoft Dynamics 365 Finance platform.
- Partners with our HelpDesk to provide daily end-user support including but not limited to managing user setup, profiles, and roles, troubleshooting issues, logging, tracking, and resolving system problems and managing ticket queues
- Provide call support and ensure that business system issues/opportunities are properly documented and prioritized in our FreshService ticketing system
- Manage, track, and provide solutions to reported issues while seeking supervisor direction and guidance as needed
- Works with system administrator to support authorizations and system configuration requirements
- Develop documentation for identified business scenarios, processes, and procedures
- Work with the system administrator to implement feature requests and ongoing customizations
- Support project backlog and work with manager and/or leadership to prioritize
- Proactively identify opportunities to improve platform efficiency, usability, and reporting capabilities
- Maintain platform/systems documentation
- Assist in training of end users in system processes and procedures
- Identify roadblocks, craft comprehensive solutions, and deliver successful outcomes

**Required Qualifications**
- Professional level fluency in English
- Minimum of 2 years of in-depth understanding and hands-on working knowledge of Microsoft Dynamics 365 Finance support
- Bachelor’s degree OR equivalent work and technical experience
- Familiarity with finance and project-based business processes as well as experience working with finance and accounting teams and technologies
- A stable high-speed internet connection and quiet working environment
- Analytical mindset with strong problem-solving skills
- Ability to plan and lead initiatives independently
- Excellent organization skills and ability to manage multiple projects simultaneously

**Preferred Qualifications**
- Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate Certification
- Experience with Microsoft Power BI
- Experience with professional services organizations

**Physical and Mental Job Qualifications**
- Excellent collaboration, communication skills and technical troubleshooting abilities that will be used to analyze and resolve business system problems; must be able to provide documentation when required
- Highly motivated individual - you must be proactive, enthusiastic, agile, show initiative, and be good at multi-tasking
- Ability to notice the little things and triple check processes and information for compliance and accuracy

J.S. Held is dedicated to becoming the global leader in providing multi-disciplinary consulting services to the construction, government, healthcare, industrial, insurance, energy, legal, and technology, communities. We have diverse practice areas including Construction Advisory, Financial Investigations, Forensic Accounting & Economics, Forensic Architecture & Engineering, Surety, Environmental Health & Safety, Equipment, Toxicology, and Building & Property Consulting, among other disciplines. J.S. Held is devoted to recruiting and cultivating top industry talent to build a collaborative and diverse team of experts. We leverage our experience to provide local, cost-efficient solutions and an unrivaled client experience. **We embrace diversity and are proud to be an equal oppor