Guest Relations

**Talentflow**

**Guest Relations & Admin Specialist**

**About Our Client**

Since 1998, Our client has positioned itself as a trusted partner in the short-term housing industry. It is dedicated to providing its clients with the resources and expertise they need to make informed decisions about their temporary accommodation needs. It has established strong relationships with employers and communities in the United States and Canada, and its recent global expansion allows it to offer exceptional service and optimize the relocation process for clients worldwide. Our client is committed to exceeding expectations and minimizing the time and stress associated with finding the perfect short-term housing solution.

**About the Role**
We're looking for a highly organized and customer-focused Guest Relations & Administrative Specialist to join our team. In this dynamic role, you'll be the primary point of contact for our guests and clients, ensuring a seamless and exceptional experience from pre-arrival to post-stay. Beyond guest relations, you'll also provide vital administrative support across various departments, contributing to the overall efficiency of the company.

**Responsibilities**
- Prepare and deliver comprehensive pre-arrival information to guests/clients 3-5 days prior to their arrival, including directions, access codes, and local recommendations.
- Cultivate strong relationships with properties and clients through open communication and proactive problem-solving.
- Liaise with properties and vendors to collect all necessary details for reservations, ensuring accurate and complete information.
- Review property inspection photos to ensure apartments meet company standards for cleanliness and readiness before guest move-in.
- Collaborate with on-site maintenance teams to promptly address and resolve guest/client concerns within 48 hours or before arrival, as needed.
- Manage administrative tasks for the entire company, including setting up or disconnecting utilities online.
- Assist various departments, such as Sales Operations, with administrative support as needed.
- Effectively manage shifting responsibilities and prioritize tasks based on incoming requests and urgent needs.
- Uphold brand standards and ensure consistent service delivery across all markets.
- Work closely with other departments within the company to facilitate efficient resolutions and streamline processes.
- Maintain a meticulous approach to all tasks, paying close attention to detail when addressing guest and client needs.
- Perform other duties as assigned to support business needs.

**Qualifications**:

- Customer Service Expertise: Demonstrated experience in a customer-facing role with a strong track record of providing exceptional service.Communication Skills: Superior written and verbal communication skills with the ability to communicate effectively with diverse audiences.
- Highly organized with the ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- Problem-Solving: Proven ability to identify and resolve issues promptly and efficiently.
- Team Player: A collaborative and supportive team player with a positive attitude.

**Potential Schedule**

This role may involve a training and ramp-up period with a schedule of 7:00 AM to 5:00 PM. Following this, the position will transition to an overnight schedule, typically from 7:00 PM to 7:00 AM.

**Benefits**
- Contractor Scheme
- Life Insurance
- 12 vacation days
- Mexican Holidays
- Salary range 30,000 MXN - 35,000 MXN per month

Tipo de puesto: Tiempo completo

Sueldo: $30,000.00 - $35,000.00 al mes

Beneficios:

- Seguro de gastos médicos mayores
- Trabajo desde casa

Tipo de jornada:

- Disponibilidad en noches
- Lunes a viernes
- Nocturno
- Turno de 10 horas

Lugar de trabajo: Empleo remoto