Tech Support Agent

hace 3 días

Monterrey, México Invenco by GVR A tiempo completo

**INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)**

The POS Support Center Tier 2 Specialist will provide helpdesk support for POS Customers and Authorized Service Contractors (ASC). As a Tier 2 Specialist you will be helping to respond to this teams estimated 1,500 inbound calls daily for our Passport Point of Sale system. Utilizing training and knowledge guides you will attempt to quickly diagnose issues and bring the customer’s site back into operation or help to answer their questions in regard to the system. As a 24x7 help desk, flexibility in schedule is required and after initial training period your work shift will be determined based on staffing needs of the business.
- Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.
- Open, manage and dispatch Authorized Service Contractors.
- Manage, monitor and resolve tasks and alarms on a daily basis.
- Maintain Department guidelines regarding average handle time and productivity.
- Maintain Department guidelines regarding call quality and call audit process.
- Continuously increase product knowledge through on-the-job training and self-study.

**WHO YOU ARE (Qualifications)**
- 2-year technical degree (preferred) or equivalent skill set.
- Proficient in operating a PC and related business software.
- Call Center experience (preferred).
- Good customer service skills.
- Proficient in Microsoft Office programs.
- Networking knowledge / experience (preferred).

**WHO IS** INVENCO by GVR**

Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.

**WHO IS VONTIER**

**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

**Together, let’s enable the way the world moves**

**LI-MC1**:

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