Exadata Infra Expert Engineer and Dba for Global

Exadata Infra expert engineer and DBA for Global Expertise Center-220002O4

**Applicants are required to read, write, and speak the following languages**: English

**Preferred Qualifications**

**Exadata Infra expert engineer + DBA for Global Expertise Center**

**Job description**

Reactive support includes helping the customers resolve their critical production issues in the quickest possible way and identify the root cause.

Proactive support includes performing technical assessments of customer environments, applied research, advice on product features and usage, providing knowledge transfer sessions, help implement new features and options, etc.

**Responsibilities**:

- Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in Oracle Database products.
- Manage customer’s escalations/expectations and ensure timely delivery of high-quality resolution on technical issue focusing on root cause analysis and prevention.
- Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
- Educate and walk the customer through the problem-solving process.
- Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that comply with Support processes, policies & SLAs.
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g. Product support, Product development etc)
- Research and study product features and keep abreast of new releases and functionalities or related technologies to maintain product expertise.
- Be available to work in 24x7 capabilities if an escalation requires flexibility in work schedule.

**Requirements**:

- Must have experience in Oracle Exadata - Database Machine Administration (DMA).
- Must have experience in Oracle Exadata - implementation / configuration.
- Must have experience in Oracle Exadata - full stack patching.
- Must have good knowledge and technical experience on ZDLRA, ILOM, Hardware/DIMM replacement activities.
- Good Experience in Oracle GoldenGate & troubleshooting skills.
- Must have experience in general Oracle Database Administration tasks.
- Good knowledge and experience on Oracle Database Backup and Recovery (RMAN).
- Experience on Oracle Database High Availability, Real Application Clusters (RAC).
- Implementation and Maintenance of Oracle Database Disaster Recovery, Data Guard.
- Expertise in Oracle Database Performance Tuning.
- Oracle Enterprise Manager - Cloud Control / Grid Control.
- Good understanding of Server, Storage, Networking infrastructure.
- Good understanding of Linux Server operating system, including scripting and troubleshooting.
- Strong Communication, presentation, facilitation and influencing skills.
- Strong Communication, presentation, facilitation and influencing skills.
- Ability to quickly grasp complex technical issues
- Willingness to work in shifts and on weekends
- Great problem-solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction.
- Will have strong customer-centricity mindset and the passion to work in Service Support line of business including to provide preventive support and proactive advice
- Able to work with mínimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical time zone.
- Degree in Computer Science, Engineering, related field or equivalent.
- Minimum 6 Years’ experience as an Oracle database engineer/DBA

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being sup