Senior Manager

**Job Title: North America Payroll Senior Manager**

**Location**: Guadalajara, Mexico (Onsite / Hybrid)
**Reports To**: AMS Payroll Director

**Role Overview**:
This is a high-impact role that goes beyond payroll processing. You will serve as a strategic partner across the organization, driving process improvements and collaborating with cross-functional teams including HR, Accounting, Tax, Legal, and external service providers. You’ll be responsible for resolving payroll-related issues, onboarding new employees, and providing insights on payroll, tax processing, and policy matters. Your ability to manage recurring assignments while contributing to special projects and addressing complex developments will be essential to success.

**Key Responsibilities**

**Operations**
- Oversee end-to-end payroll operations for North America (USA, Canada, and Puerto Rico), ensuring timely and accurate processing across multiple states.
- Ensure compliance with federal, state, and local wage and tax regulations, including employment tax filings, benefit taxation, and timely government reporting.
- Manage and optimize payroll systems and integrations, with a strong preference for ADP GlobalView Payroll and Workday HCM.
- Lead initiatives related to deferred and equity compensation, including tax reporting and compliance.
- Support global mobility, relocation, and retirement programs in collaboration with Finance, HR, Legal, and Benefits teams.
- Maintain and update payroll procedures, documentation, policies, and controls, including SOC1 and 401k audit processes.
- Manage periodic and ad hoc payrolls, timecard administration, quarter-end filings, and year-end reporting for global employee populations.
- Partner with internal and external stakeholders to drive process improvements, automation, and scalability while maintaining strong quality controls.
- Resolve payroll-related issues, onboard new employees, and manage relationships with third-party payroll providers.
- Support internal and external audits and assist with payroll setup in new countries as operations expand.
- Review and approve payroll transactions, ensure general ledger accuracy, and support month-end close activities.
- Design and run ad hoc reports to support payroll and internal customer needs.
- Advise senior management and business leads on payroll and tax-related matters.

**Leadership**
- Lead and develop a high-performing payroll team, fostering a culture of accountability, professionalism, and continuous improvement.
- Influence and negotiate priorities across departments to enhance operational processes and systems.
- Provide training, coaching, and career development opportunities to staff.
- Demonstrate effective change and project management skills by establishing priorities, executing plans, and delivering results.
- Communicate payroll policy changes and educate internal stakeholders on best practices and compliance requirements.

**Required Qualifications**:

- 10+ years of payroll experience, including 5+ years in a senior or managerial role.
- Fluency in both Spanish and English (written and spoken)
- Expert knowledge of U.S. labor laws, wage regulations, and payroll taxation.
- Proven experience with multi-state and international payroll operations.
- Strong background in deferred and equity compensation.
- Prior experience with ADP GlobalView highly preferred.
- Advanced Excel skills (v-lookups, pivot tables).
- Excellent understanding of payroll accounting and SOX compliance.
- Strong leadership, communication, and stakeholder management skills.
- Experience with executive payroll processing and onboarding global payroll solutions.
- High attention to detail, problem-solving ability, and confidentiality.
- Ability to thrive in a fast-paced, high-growth environment.