Real Time Analyst

**Description****Real Time Analyst**The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.We expect greater of ourselves... What’s Your Greater? Come find...

Real Time Analyst - RTA**Specific Du*es**:1. Ensuring real 5me Queues monitoring.2. Real 5me Shrinkage Tracking3. Real 5me Service level Monitoring & Repor5ng for each interval4. Business agreed reports interval wise - APR- Break Schedules- LoginIssues & Monitoring**Experience**At least >1 Year Experience in Interna5onal Call center monitoring - InboundAt...

**Description** **Real Time Analyst** The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What’s Your Greater? Come...

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos.Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...

Â'¢ Â Â Â Â Â Â Real-Time Monitoring: Monitor real-time contact center activities, including incoming call volumes, agent availability, service level metrics, and other key performance indicators (KPIs) using real-time monitoring tools and reports to keep track of the current state of operations.'¢ Â Â Â Â Â Â Adherence Management: Ensure that...

**Purpose of the position**:Oversees current week schedule adjustment, real time monitoring, tracking, documenting, communicating and reporting on multiple channels/lines of business to meet program’s contractual metrics.**Key task & result areas**:**Intraday Management**- Maximize call outs of agents’ behavior and non adherence based on approved...

**Purpose of the position**:Oversees current week schedule adjustment, real time monitoring, tracking, documenting, communicating and reporting on multiple channels/lines of business to meet program's contractual metrics.**Key task & result areas**:**Intraday Management**- Maximize call outs of agents' behavior and non adherence based on approved...

Join our CP360 Family, today - From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian. - Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together! **Who We Are**: - Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit...