Learning & Development Training Specialist

**Primary Purpose**: Implement learning and development programs by utilizing advanced technical and business knowledge to assist in the design, development and delivery of programs to support assigned department's training needs and organizational business objectives. **Essential Duties and Responsibilities**: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. - Conduct needs assessment by identifying performance gaps to develop technical, systems, performance and process improvement solutions for use in a variety of settings to meet the needs of a diverse audience and ensure employee accessibility to programs - Monitor and analyze industry trends by researching and investigating existing systems, performance and process improvement solutions to ensure learning and development program design and development aligns with industry best practices and meets department strategy and learning objectives experts to build relationships and instill trust through sharing knowledge of desired outcomes and benefits of developed solutions - Align training activities with business strategy by designing and developing targeted solutions to ensure implementation supports the enhancement of organizational human capital and yields positive and long-lasting results - Implement learning, professional development and performance improvement solutions for assigned department by facilitating training sessions, analyzing workflow and coaching managers to enhance workforce capability and employee engagement - Evaluate success of training implementation by assessing achievement of learning objectives and transfer of knowledge to continuously improve training solutions and identify future learning needs - Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun - Adopt National General Insurance values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives JOB REQUIREMENTS **Minimum Skills and Competencies**: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions - Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experience - 4+ years of relevant experience including insurance industry experience; learning and development or technical training - Principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects - Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) - Working knowledge of computer systems and software - Basic working knowledge of ADDIE model - Basic working knowledge of learning management systems/learning content management systems - Relevant trends and information within the industry - Insurance coverage or insurance operations - Department or business unit design and development; anticipate obstacles, estimate time and resources needed for the completion of a project - Clarify and instruct others on aligning job roles and tasks with performance goals and department and organizational objectives - Support trainee performance through progress measuring, reviewing work and encouraging reporting of setbacks - Analyze the current state and desired future state and determine how to bridge the gap - Must possess effective verbal and written communication skills - Observe and evaluate the outcome of a project and interpret the results and their implications - Works independently with little supervision - Occasional travel (approximately 5-10 trips annually) **Desired Skills**: - Previous experience training in the Insurance and/or Financial Services Industry - In-depth knowledge of structure, functions, flow, and procedures of Policy Operations Previous experience in insurance customer service with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health, and/or homeowners products is preferred - Active Property & Casualty License - Bilingual