Lsp Customer Success Manager

hace 2 semanas

Desde casa, México Interprefy A tiempo completo

**Job Title: LSP Customer Success Manager**

**Location**: Remote

**Company**: Interprefy

The LSP team is a vital division within the Strategic Partnership sales pillar and part of the wider sales team at Interprefy. This role requires a solution-oriented individual who is positive, agile, and forward-thinking. It's an excellent opportunity for an ambitious person who is willing to learn and grow within a dynamic department and growing organization.

The **LSP Customer Success Manager**’s main role is to nurture, retain, and grow the language service providers partner network. With Interprefy’s continuous development, it is crucial to support the partner network by responding to inquiries and keeping them informed of the evolving RSI landscape and Interprefy AI advancements.

The role's most vital aspect is **timely and effective communication** with our array of partners for everyday sales activities. All relevant customer data must be kept up-to-date, ensuring thorough handovers of events to the Operations and Client Delivery teams. You will add value to partners, identify opportunities to upsell and cross-sell, and support growth.

**Key Responsibilities**:

- Update CRM databases and other relevant tools used in daily sales operations.
- Prepare quotes for LSP clients in ISP (Interprefy Service Platform), especially for those without access to ISP.
- Coordinate interpreter training and bookings when needed.
- Complete vendor forms and other client-requested documentation.
- Provide support in event handovers to Operations and Accounting teams.
- Assist in pre-sales activities and support the sales division.
- Attend client meetings and provide exceptional customer service.
- Manage several customer accounts, ensuring high satisfaction.
- Liaise with Accounting for accurate invoicing and ensure feedback is collected and analyzed.
- Handle internal reporting and administrative tasks efficiently.

**Skills & Requirements**:

- **Preferably familiar with LSPs or the Event industry**—both would be an excellent advantage.
- Strategic mindset with the ability to identify growth opportunities.
- **Phenomenal English fluency** and the confidence to engage with customers via Teams meetings and phone calls.
- **High energy** and a positive, adaptable attitude.
- Strong communication skills: active listening, negotiation, and conflict resolution.
- Tech-savvy, with a quick ability to learn and work independently while following processes and maintaining consistent quality.
- Experience in building relationships with C-level external and internal stakeholders.
- Attention to detail and the ability to carry the workload independently.
- A team player who can follow instructions and recommend process improvements.

This is a **strategic role** with significant growth potential, offering a chance to contribute to the success of our expanding LSP partner network. If you are ambitious, adaptable, and driven by customer success, we encourage you to apply

**Job Types**: Full-time, Contract, Permanent

Pay: From $18,000.00 per month

**Language**:

- fluent English (required)

Work Location: Remote

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