Account Coordinator

hace 2 semanas

Ciudad Juarez, México Electro Componentes de México S.A. de C.V. A tiempo completo

**Job Summary**:
The main objective of the Account Coordinator is to provide customer support to a set list of customer accounts. The AC has three main focus areas: 1) maintenance and understanding of customer demands 2) managing customer shipments and 3) managing communication around areas that impact demand and/or shipments.

**Qualifications**:

- Excellent written and spoken communication skills in Spanish
- Detail oriented with the ability to multi-task and set priorities
- Strong desire and ability to serve customers and solve problems

**Responsibilities**:

- Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
- Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
- Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner
- Developing inventory, production and delivery plans for the customer
- Serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations
- Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch
- Anticipating customers’ needs in order to ensure maximum customer satisfaction
- Ensures ownership and business continuity for account coverage

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $1.00 - $2.00 al mes

Tipo de jornada:

- Lunes a viernes

Educación:

- Licenciatura terminada (Deseable)

Idioma:

- Inglés avanzado (Deseable)

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