Cot - Stp Coordinator (C11) - 2

The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. **Responsibilities**: - Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations - Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc. - Analyze Operations information and make evaluative judgements to solve problems - Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures - Identify hiring needs to ensure adequate staffing - Serve as a backup for manager, as needed - Has the ability to operate with a limited level of direct supervision. - Can exercise independence of judgement and autonomy. - Acts as SME to senior stakeholders and /or other team members. - Ability to manage teams. - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. **Qualifications**: - 2-5 years of related business experience including at least one-year supervisory experience - Proficient in Microsoft Office - Proactive leadership and motivational skills - Proven organization and time management skills - Demonstrated problem-solving and decision-making skills - Consistently demonstrates clear and concise written and verbal communication skills **Education**: - Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **Job Posting Title**: MX Ops EUC Remediation Coordinator **Justification**: Coordinate all required efforts to automate EUC´s (End Users Computing) in certain function(s) within Mexico Operations **Job Profile**: EUC´s Project Coordinator - C11 **Job Description Summary**: Responsible for the analysis, development and monitoring of EUC´s automation in the short term eliminates manual processes and in the long term assures its operation and the efficiency of the processes. This includes the management of failures, giving support to the manager. **Responsibilities**: - Design and follow up of the automation plans for EUC´s - Identify improvements for solutions-value proposals - Implementation of EUC´s within the required timeframes. - Ensure the proper documentation of the EUC´s - Help attain the required quality assurance for the automated EUC. **Qualifications**: 3+ years of experience in: - EUCs design and programming. - Monitoring of new efforts or projects intended for operative improvements.(IT, process, quality) - Coordinate several people from several teams - Supervisory experience - Programming knowledge and abilities (POO, BD, Framework, IDE) **Additional Job Description** **Job Families for Job Profiles** Project Management **Knowledge and Skills**: - Good communication skills - verbal and written - Process Management - Office (Word, Excel, Power Point, Access). - Relational Data Bases - Software Architecture - Two or more Programming Languages (Java, PHP, NET, C#, Python, VB Script/VBA, Web Development, Ajax, etc) - Knowledge of Object Oriented Programming - **Job Family Group**: Operations - Core - **Job Family**: Operations Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting