Senior Client Project Manager

The Project Management Office within the Professional Services department is responsible for delivering a positive and efficient experience during complex technical projects and implementations for external clients within the Thomson Reuters Corporates industry. This includes managing the projects’ planning, design, progress, and closure, holding project staff accountable for delivering results, as well as serving as the primary point of contact for both external firms and internal teams.

We are seeking a self-motivated individual with Global Trade Management experience to join our Professional Services team as a Senior Client Project Manager, focusing on implementations and project management of Thomson Reuters ONESOURCE technology solutions. This role will be focused on delivering project management services for both technical engagements for clients and will be working with both technical teams and end users.

**Thomson Reuters ONESOURCE Global Trade Management Products**:
ONESOURCE is designed to provide tax software solutions for multinational corporations and accounting professionals. ONESOURCE solutions cover a broad range of global trade and taxes, helping business navigate regulatory complexities with global supply chain solutions.

**About the Role**

Reporting to the Sr. Manager, Client Project Management, the Senior Client Project Manager will:

- Manage multiple global trade compliance and GTM implementation projects simultaneously for all phases of customer projects, in addition to other Thomson Reuters product suite projects.
- Bring appropriate internal teams (sales, technical consultants, sales, client partners, etc.) together to accurately scope the feasibility of projects post-sale and provide alternative solutions when projects are deemed not to be feasible.
- Set and manage expectations (timeframes, process, communications, etc.) with clients, stakeholders, and project team at the onset of projects and throughout.
- Lead projects through a flexible approach, including advocating for stakeholders and working with them to assess project management practices (i.e., Agile vs Scrum vs Waterfall) that best work with their goals and needs.
- Deliver projects within the constraints of scope, time, and cost to agreed levels of quality, within the organization’s project management framework.
- Define, document, and manage smaller-scale projects with mínimal supervision, working with multiple teams that may have differing priorities and working/cultural practices.
- Bring appropriate internal individuals together to accurately scope the feasibility of projects and provide alternative solutions when projects are deemed to be not feasible.
- Develop and oversee the project plans as well as program strategies, including setting project goals, objectives, timelines, and milestones.
- Create, manage, and align project teams, ensuring that program-level objectives are translated into project-level deliverables.
- Communicate effectively with stakeholders at all levels to understand project and program requirements, ensuring their satisfaction and strategic alignment.
- Manage project and program budgets, including tracking expenses, forecasting costs, and ensuring compliance with financial constraints across multiple projects.
- Monitor project progress and program performance, adjusting plans and strategies as needed to ensure success and alignment with client goals.
- Identify, assess, and mitigate risks and issues that may impact project success or program outcomes.
- Develop and implement project management tools and processes, as well as program management frameworks to ensure project efficiency and program effectiveness.
- Ensure that project deliverables and program outcomes are of high quality, meet or exceed stakeholder expectations, and are achieved within agreed parameters.
- Evaluate both project and program performance, providing recommendations for improvement and reporting to senior management.
- Foster an environment of continuous improvement by introducing innovations to project and program management processes.
- Manage and execute implementation plans including managing project scope, directing staff resources (both internal and external), evaluating results, creating documentation of newly created processes and managing overall engagement.
- Collaborate with and hold internal teams accountable for ensuring deadlines are met and that concerns are addressed in a prompt and appropriate manner.
- Create project plans, manage budgets, forecast resource needs and project schedules.
- Attain the product/process knowledge needed to ‘speak the language’ and potentially step in to perform hands-on project work when delegating is not an option, as well to discuss product specifics with clients when necessary.
- Understand global trade compliance requirements, including import/export regulations, customs processes, Foreign Trade Zone operations, and trade documentation workflows.
- Can scope ou