Cloud Infrastructure and DevOps Help Desk Specialist

hace 5 días

Tlahuac, México Blue Orange Digital A tiempo completo

**Company Overview**:
**Position Overview**:
We are seeking a dedicated and knowledgeable Cloud Infrastructure and DevOps Help Desk Specialist to join our team. This role is crucial in supporting our cloud-based services and internal development operations, providing both in-depth technical assistance and high-level customer service.

This is a full-time fully remote position for Latin American-based applicants within +/- 2 hours of Eastern Standard Time Zones (NYC). Resume must demonstrate professional English ability.

**Responsibilities**:

- Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
- Escalate unresolved issues to appropriate internal teams, possibly including cloud architects and senior DevOps engineers.
- Document incident resolutions and maintain a knowledge database for problem management.
- Collaborate with IT and cloud project teams to understand and support new deployments and service offerings.
- Educate end-users and internal teams on new cloud technologies and DevOps tools.
- Monitor cloud environments and automated processes, and report on their status and efficiency.
- Implement minor updates to cloud configurations and scripts under the guidance of senior staff.
- Assist in the creation of system documentation and user manuals.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a technical help desk or support role, ideally with a focus on cloud services (AWS, Azure, Google Cloud) and DevOps tools (Kubernetes, Docker, CI/CD pipelines).
- Strong understanding of networking concepts, operating systems (Linux, Windows), and database systems.
- Excellent problem-solving skills and the ability to diagnose and troubleshoot technical issues.

**Preferred skills**:

- Familiarity with scripting languages such as Python, Bash, or PowerShell.
- Exceptional communication and customer service skills, with an ability to provide step-by-step technical help both written and verbally.
- Certifications such as AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals, or CompTIA Cloud+ are highly desirable.

**Benefits**:

- Fully remote
- Flexible Schedule
- Unlimited Paid Time Off (PTO)
- Paid parental/bereavement leave
- Worldwide recognized clients to build skills for an excellent resume
- Top-notch team to learn and grow with

**Salary**:$5,187.50 to $5,395.83 (monthly salary range)

Background checks may be required for certain positions/projects.

Blue Orange Digital is an equal opportunity employer.

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