Information Technology Technician

**I. Job Summary**:
The Information Technology Technician provides essential technical support and oversite to the
local campus community where they serve. The campus technician assists faculty, staff, and
Windows, Apple, and Android operating systems is required. Additionally, a mature
understanding of business productivity apps like Microsoft Office, Connectwise Automate,
Active Directory, and others support tools like the Microsoft Deployment toolkit are mandatory
for continued success in this role. The IT Technician should obtain an understanding of the
ITIL framework and how it applies to industry IT Service Management methodologies for the
timely delivery of established service level agreements.

**II. Job Duties**:
1. Daily support of faculty, staff, and student support requests and their corresponding
escalation where applicable.

2. Monitoring and associated support of/through the IT Help Desk ticketing system
3. Asset management and IT inventory auditing. The provisioning of new assets and assistance

in onboarding new faculty and staff.
4. Hardware repairs and maintenance for VCOM owned technology assets.
5. A/V setup for events (ex. Faculty development, graduation, guest events, etc.)
6. Support for student owned devices (scope related to network connectivity, testing software,

essential communications, and other tasks related to their academic success).
9. Printer support including troubleshooting, remediation and/or escalation with contracted

vendors. Management of stock and replacement of toner cartridges, as necessary.
10. Support with moves, adds, changes.
11. Workstations provisioning and deployment
12. Assist with user account lifecycle management.
13. Assist the facilities department with necessary changes including relocating desks, furniture,

chairs, etc. when needed and where technology may be impacted.
14. Limited Android and Apple phone support
15. Troubleshoot and research user problems and answer user questions.
16. Maintain Windows Deployment Server (WDS) and Microsoft Deployment Tools (MDT)
17. Perform other duties as assigned.

III. **Required Qualifications**:
**Job Title**: Information Technology Technician

**Department**: Information Technology **Date**: July 1, 2025

**FLSA**: Non-Exempt **Work Location**: Carolinas Campus

**Employee Category**: Classified Staff **Work Schedule**: M-F, 8:00am - 5:00pm

**Reports to**: Director of IT Support
Services

**Percent Employment**: 100%

**Direct Reports**: N/A
- Education: Associates degree in information technology related discipline, Bachelors

preferred
- Licensure or certification: Continuing Education and certifications may be required once
- Experience:
1. Considerable knowledge of various computing operating systems to include

installation and configuration of Windows products.

2. Experience with computer hardware demonstrating an ability to diagnose and

repair computer hardware.

3. Experience working with audiovisual equipment and telecommunications.

4. Strong working knowledge of office software to include Microsoft Office suite,

5. Demonstrated ability to troubleshoot, configure, and repair software products.

6. Must be able to work independently and effectively with a broad range of

computer users and provide high quality technical support.

7. Must have strong communication and interpersonal skills and the ability to

interact respectfully and comfortably with all individuals in a diverse multicultural

environment.

Skills required for this position include:

- Excellent interpersonal and communications skills
- Strong team player
- Commitment to company values
- Experience with audio/video equipment.

Preferences may be given to applicants who have the following skills or attributes:

- Advanced computer proficiency in Windows environments
- Proficiency with Macintosh Apple devices
- Experience providing workstation support
- Experience with Windows Servers and systems administration in a multi-platform

network environment. Knowledge and administration of large volume printers.

**Regular, reliable, or predictable attendance is an essential function of the job.**

**IV. Working Conditions and Efforts**: The physical demands and work environment characteristics
described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. The position requires a rapid
pace, some days with long hours to meet expectations, long distance driving to rural sites, and
the ability to organize, interpret, and utilize a large volume of information.

Physical demands: While performing the duties of this job, the employee is required to ambulate
(may be with use of assisted devices); sit, stand (or accommodate for standing); use hands and
vision for teaching; use office equipment such as computers; speak to large and small groups of
individuals fo