Product Documentation Specialist

**Benefits**:

- All benefits by law
- Monday to Friday
- Weekends off
- Two days of paid time off annually.
- Between 7 and 11 paid holiday days annually.
- Remote work allowance (Teletrabajo) above the market average.
- Office
- Weekly grocery vouchers
- Meal subsidy ($1000 MXN Monthly) via voucher card.
- Private health insurance
- Sponsorship for wholesale stores memberships (COSTCO/SAMS CLUB), prescription glasses, birthday benefits, and more.
- Wellness events and activities
- Sponsorship for Scholarships & Professional Training
- Career growth opportunities
- Monthly employee engagement events
- Sponsored lunch, snacks, and coffee events
- Professional Training & Development opportunities

**Additional information**:

- Employment Type: Full-time
- Schedule Monday to Friday, 7 AM to 5 PM PT
- At Zventus, employee benefits vary by team, job activity and individual performance. Please refer to specific details during the interview process.
- _Please, submit your CV in English_

**Job Responsibilities **
- Develop and maintain comprehensive technical documentation, including how-to guides, presentations, system administration guides, implementation guides, end-user product documentation, and API documentation.  
- Conduct regular content reviews to ensure product documentation is clear, up to date, accessible, and adheres to our internal quality standards.
- Own the desktop publishing process to ensure all documentation is consistent and of the highest quality.
- Maintain a centralized knowledge base that is logically organized and enables internal and external users to quickly access digital documentation on demand.
- Partner with product marketing to ensure internal and external documentation adheres to the organization’s branding and style guide.
- Maintain a strong awareness of target audiences and ensure all documentation is accessible and accurate, reflecting a deep understanding of audience needs.
- Ensure product documentation is seamlessly integrated with other digital platforms.

**Job Qualifications**
- Minimum of 2 years of experience in technical writing, with a focus on creating technical documentation for software or technology products.
- Minimum of 2 years of hands-on experience creating, managing, and publishing product documentation.
- Exceptional writing, editing, and proofreading skills with a strong command of grammar and style.
- Detail-oriented, consistently delivering polished, accurate, and comprehensive written materials.
- Expertise in using technology to improve documentation efficiency and quality.
- Ability to prioritize and manage multiple projects concurrently. 
- Ability to work independently and as part of a team to meet deadlines and deliver results. 
- Experience with a documentation portal and/or ticketing environment, such as Document360 or Jira, preferred.
- Bachelor’s Degree in Journalism, Communications, English, or equivalent combination of education and experience. 
- Previous experience in client/customer enablement preferred. 
- Previous experience in the mortgage, enterprise data, real estate, or insurance industries preferred.

Tipo de puesto: Por tiempo indeterminado

Beneficios:

- Apoyo para estudios
- Aumentos salariales
- Bebidas gratis
- Descuentos y precios preferenciales
- Opción a contrato indefinido
- Programa de referidos
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de la vista
- Seguro dental
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
- Vales de restaurante

Lugar de trabajo: remoto híbrido en Ex-ejido Chapultepec, 22780 Ensenada, B.C.