Csr/telemarketer

**Position Type**: Full-Time | Remote
**Working Hours**: EST
About Pavago
Key Responsibilities
- Outbound Calls: Make 100-150 outbound calls per day to contact existing clients.
- Client Verification: Verify and update client information in the system.
- Customer Support: Assist customers with questions about their health insurance policies.
- Data Management: Maintain accurate records of customer interactions in Zoho CRM.
- Customer Engagement: Proactively address client inquiries and provide solutions.
- Feedback Collection: Gather customer feedback and relay important information to the team.

Required Experience & Skills
- Experience: Previous experience in telemarketing or customer service roles.
- Language Skills: Excellent English communication skills are essential.
- Technical Proficiency: Familiarity with Zoho CRM or similar platforms.
- Attention to Detail: Ability to manage detailed information accurately.
- Interpersonal Skills: Strong capability to engage positively with a variety of clients.
- Accountability: Reliable, with an excellent internet connection for remote work.

What Makes You a Perfect Fit
- Communication: Ability to articulate ideas and information clearly to both individuals and groups.
- Tech-Savvy: Comfortable learning and adapting quickly to new technologies.
- Empathy: Understand and address the needs and concerns of customers.
- Problem-Solving: Effectively identify and resolve client issues promptly.
- Independence: Demonstrated ability to work independently and manage time effectively.

What Does a Typical Day Look Like?
A typical day involves serving as the frontline representative for the company. You will make 100-150 outbound calls to reach clients and confirm their information, respond to questions about health insurance policies, and document all interactions in Zoho CRM. In this role, you play a pivotal part in ensuring customer satisfaction by providing accurate information, timely support, and proactive communication.
Interview Process
- Initial Phone Call: A brief conversation to understand your experience and suitability for the role.
- Video Interview: A 30-minute call to dive deeper into your professional background and assess your skills.
- Final Client Interview: A comprehensive discussion with our client to ensure mutual alignment.
- Background Checks: Swift verification of references and past employment details.

Ready to Apply?
If you’re skilled in telemarketing or customer service, confident in handling 100-150 daily outbound calls, and ready to engage directly with clients to ensure accurate information and excellent support, we’d love to hear from you