Empleos actuales relacionados con Customer Success Manager - Desde casa - Ueni Ltd

  • Customer Success Manager

    hace 3 semanas

    Desde casa, México Altair Engineering A tiempo completo

    **Transforming the Future with the Convergence of Simulation and Data** **Customer Success Manager (Data Analytics)** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...

  • Customer Success Manager

    hace 2 semanas

    Desde casa, México WW AA A tiempo completo

    **Customer Success Manager****The Customer Success team helps the Wise Athena customers achieve value from ATHENA and our services and facilitates product adoption. This results in loyalty and therefore long-term customer retention.****Our Customer Success Manager is responsible to ensure the success of our clients, always helping them to become...

  • Customer Success Manager

    hace 4 semanas

    Desde casa, México Multiplier A tiempo completo

    **Customer Success Manager**Remote/LATAM**A Bit About Us**We're at the forefront of one of the most exciting evolutions of our generation - remote employment. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find,...

  • Customer Success Manager

    hace 5 días

    Desde casa, México Ailet A tiempo completo

    Customer Success Manager (Account)Required work experience: From 2 yearsFull time, remote work**About the company**We’re Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We...

  • Customer Success Manager

    hace 2 semanas

    Desde casa, México Higlobe, Inc A tiempo completo

    **About Higlobe** We are an international payment platform that moves money instantly and with zero transaction fees. Our product is specifically designed for international professionals; overseas freelancers, contractors and independent workers with US business clients. We understand that having an easy payment method can bring more jobs and opportunities...

  • Customer Success Manager

    hace 1 semana

    Desde casa, México Awesomic A tiempo completo

    **About Awesomic** We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds. **Now Hiring**: Customer Success Manager to join our...

  • Senior Customer Success Manager

    hace 3 semanas

    Desde casa, México ChiroQueens A tiempo completo

    Company Overview:ChiroQueens.io is a leading marketing agency that provides Lead management & appointment booking. We pride ourselves on delivering exceptional customer experiences and cultivating long-term relationships with our clients. As we continue to expand, we are seeking a highly motivated and talented Senior Customer Success Manager (CSM) to join...

  • Customer Success Manager

    hace 5 minutos

    Desde casa, México onebeat A tiempo completo

    We are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth. This role blends account ownership, project execution, and strategic collaboration across internal teams. You will manage a customer portfolio and drive measurable outcomes aligned with client business...

  • Customer Success Manager

    hace 19 minutos

    Desde casa, México Owner A tiempo completo

    Why we are looking for you is growing quickly, and we are looking for a proactive and results-driven Associate Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to...

  • Senior Customer Success Manager

    hace 1 semana

    Desde casa, México Zendesk A tiempo completo

    Job Description **Senior Customer Success Manager** **Our Customer Success team advises and guides our wide array of customers as they map to a broad spectrum of business needs to Zendesk! We ensure customers are optimized and scaling smoothly through impactful engagements, all focused on driving business and technical value! A key fixture of our Success...

Customer Success Manager

hace 1 día

Desde casa, México Ueni Ltd A tiempo completo

The Customer Experience Manager will drive customer satisfaction, retention, and growth for our SaaS subscription service. He or she will use user-interaction data to define the most effective customer success playbook to improve the customer experience and reduce churn. The primary objectives of this role will be to leverage the team to improve customer onboarding, increase customer satisfaction to drive upsells, increase customer retention on our subscription products, and maximize our customer lifetime value.

**Important note**: first and foremost, this is a hands-on execution role. You will be responsible for ideating and implementing what needs to be done. To the extent that you need to manage others to get this done, you will do so. But you will not have direct reports on day 1.

**Key Responsibilities**:

- Develop and implement customer success strategies for our SaaS product, focusing on improving onboarding, customer retention, upsells, and customer lifetime value.
- Leverage user-interaction data to make UENI’s outreach to customers more effective in improving engagement and customer retention.
- Define a sustainable, scalable program that uses both automation and, where required, service within the budgetary constraints of our low-cost product (we have to run lean to keep our prices low)

**Preferred Qualifications**:

- Qualifications do not matter if you know how to improve customer experience, retention, and CLV.
- Traditionally such profiles have a sales, account management, or customer success background
- Ideal but not required: previous experience in a marketing agency-type setting or a SaaS product geared towards small businesses
- Demonstrated B2B SaaS experience in increasing customer retention and improving customer lifetime value. We will need to understand what did you do specifically to move the needle commercially for other SaaS products.
- You have experience with using account management (higher touch) as well as technology / automation (lower touch) tools to reduce churn and increase CLV
- You are able to adapt your skills to our situation: a scaled-service model.
- Expertise in using user-interaction data to inform customer success strategies
- Commercially minded and skilled at incorporating tools to enhance team performance
- Experienced at working closely with marketing, product, and customer support teams to deliver an outstanding homogenous experience
- Effective in a cross-time zone remote-work environment.
- Bonus skill: experience managing agents and account managers