Head of Key Account Management

**Head of Key Account Management**

99minutos is a place where logistics meets innovation. We have always distinguished ourselves as being the fastest last-mile delivery for online shopping. Our rapid expansion across the region, overall growth, and recent funding have placed us in a great position to continue executing on our aggressive plans and help us achieve our vision to be the best, largest, and most sustainable provider of end-to-end ecommerce fulfillment solutions in Spanish-speaking LatAm. We want to be perceived as the most trusted partner to provide the best possible ecommerce delivery experience by the thousands of businesses we serve. We currently operate across Mexico, Chile, Colombia, Peru, and plan to expand to more countries soon. This has also placed us in several “Soonicorn” (Soon to be Unicorns) lists, as one of the key players in the supply chain sector in LATAM.

Our core business relies on enterprise clients who we work with on a daily basis. We have a team of Key Account Managers whose main focus is to ensure we provide world-class levels of service and guidance to these clients, and help them grow their business while retaining the best possible quality of service. This team is a critical component of our company’s growth, and the impact of this role trickles down through the entire organization, starting from Mexico and down to the newly launched markets.

**Job Description and responsibilities**:
The Head of KAM leads the regional team of Key Account Managers, manages the business’s strategic account planning processes and develops performance objectives at a team and individual level, reviews/sets/executes to reach sales targets for our most important enterprise customers.

In this leadership position, she plays a mentorship role to key personnel in the account management department, assisting in the execution of duties where necessary, constantly honing their skills, ensuring their constant professional improvement, and essentially readying them to occupy his/her position in the future.

**The impact you will have**:

- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

**Requirements**:

- Ability in problem-solving and negotiation
- 7+ years of experience in Marketing, Customer Relationship Management, Business Management, Business Administration, Communications, or any other related field.
- Bachelor’s degree in Marketing, Business, or other relevant quantitative disciplines; advanced degrees (Masters, PhD) are preferred
- Proven and successful track record in establishing strong and long-term consumer relationships, being able to retain the highest-value relationships.
- Have prior experience in startup roles with a solid track record of success
- Experience in using Customer Support platforms and tools for evaluating metrics
- Have excellent communication & interpersonal skills
- Proven experience as key account manager
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills

**What are our company values?**

**1: Nos rifamos por el cliente**: Porque son nuestra prioridad.

**2: No existe el después**: Porque es nuestro compromiso que hoy se soluciona.

**3: Hacemos más con menos**:Porque somos una empresa socialmente responsable.

**4: Somos una familia no un equipo de trabajo**:Porque procuramos a nuestra gente.

**5: Pensamos diferente, pensamos en grande**:Porque generamos oportunidad de crecimiento para todos.

**6: Perseguimos crecimiento y conocimiento**:Porque somos vanguardia en nuestras soluciones.

**7: Vamos por todo con metas agresivas**: Porque nos proponemos cubrir a nível mundial.

**8: Excelente no es suficiente**: Porque estamos en continua mejora.

**9: Valoramos la integridad**:Porque fidelizamos el compromiso de todos.

**10: Si lo vamos a hacer, lo hacemos bien desde el inicio**: Porque trabajamos con intensidad y dedicación.

**What you receive in this role?**
- The opportunity to join one of the most exciting and solid startups in the region. 99minutos is part of the “Soonicorn” club.
- Given the role’s seniority, we offer attractive stock options plans with vesting schedules
- Challenges that will allow you to use your creativity to innovate, change and grow
- Collab