Customer Program Manager

Performs tasks such as, but not limited to, the following:

- Manage programs to achieve planned revenue & profits for large & complex customer accounts.
- Supports account planning, strategy development & sales. Works with sales, business development, finance & customer to understand customer needs & develop proposals to meet those needs & helps develop long-term agreements on processes, charges, etc.
- Plays a key role in developing account sales strategies, & in this capacity, works directly with sales & marketing to implement with the customer.
- Participates in contract negotiations & helps develop long-term agreements on processes, charges, etc.
- Works as a member of & leads cross-functional teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time & that projects/programs are on schedule.
- Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution.
- Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.
- Manages current & planned programs to achieve planned revenue.
- Develops plans to meet commitments & schedules for customers. Develops action plans to correct out-of-plan conditions.
- Manages customer account profitability. Provides forecasting & planning & monitoring of efficiency & execution of account strategies.
- Participates heavily in the pricing/bid preparation process & contract development & mgt. Works with cost engineering, finance & SCM staff to coordinate efforts to analyze costs & price variances.
- Monitors the impact on inventory of order changes & establishes procedures & charges to the customers.
- Communicates frequently with customers to help ensure satisfaction with the company & the products.
- Solicits performance feedback & communicates information to internal teams and departments.
- Prepares, distributes & analyzes customer surveys & self-assessments.
- Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.
- Provides performance reporting & analysis for monthly Operations Reviews & quarterly Customer Performance Reviews.
- Collects information pertaining to inventory, revenue forecasting, expenses, financial profitability & customer satisfaction.
- Analyzes performance relative to targets. Develops & implements plans to address problem areas.

**Knowledge/Skills/Competencies**:

- In-depth knowledge and has advanced expertise of the manufacturing process, schedules and scheduling requirements, and SCM.
- In-depth knowledge of the business issues associated with Celestica service offerings.
- In-depth knowledge of product pricing, contracts and contract negotiations.
- Very strong customer contact, negotiation and problem resolution skills.
- Excellent presentation, database management and computer skills.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Ability to effectively communicate with a wide variety of internal and external customers.
- Ability to effectively and independently lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

**Physical Demands**:

- Duties of this position are performed in a normal office environment or manufacturing floor
- Likely there will be a significant amount of travel between customer and Celestica locations

**Typical Experience**:
- Ten plus years of relevant experience

**Typical Education**:
- Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
- Educational Requirements may vary by Geography

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 1