Bilingual Case Manager/legal Assistant

Immigration law firm in Oakland, California seeks talented and experienced Case Manager to join our remote team from Mexico

**Policy**: Our firm aspires to have excellent customer service. As such, we are seeking an overseas Case Manager to help ensure that get all that clients are contacted regularly, that their cases are processed more quickly, and to ensure a smooth and efficient case processing.

**Tasks**:

- Organize and maintain each of the client’s files. (Including opening new files when new clients hire the firm).
- Help schedule and coordinate case closing meetings when the case is complete. Follow up with closed cases to request feedback and in some instances request online reviews.
- Call the clients to welcome them to the firm within 24 hours after they hire us. Ensure that the client has the questionnaire, and the checklist. Give them the appropriate deadline for when we want those documents to us. (Typically within 10 days of hiring us - or before their next scheduled appointment if the case is more urgent).
- Follow up with the clients to make sure the necessary documentation gets turned into the legal team.
- Help the legal team improve the timeline on which we can complete cases.
- Review client’s documents to ensure completeness - let clients know what documents, if any, are still outstanding.
- Attend weekly case management meetings where tasks are assigned, delegated and reported on.
- Take detailed notes on every conversation with clients in our case management system (we use a system called Clio).
- Maintain our case management system in an up-to-date and organized fashion.
- Complete the Case Processing Index pursuant to office procedure.
- Help clients with issues that may arise in their lives during their case. (Issues related to asylee-benefits, for example).
- Client Satisfaction Guru:

- Follow up with clients regarding client satisfaction surveys, quarterly case audits, and other information about the client’s case.
- Conduct regular check-ins with clients throughout the life of their case pursuant to office procedure. (every 90 days).
- Conduct semi-regular check-ins with former clients pursuant to office procedure. (every 6 months).
- Conduct “post-filing appointments” to ensure that the client is fully informed of the next stage in their immigration process.
- Inform / remind clients of biometrics appointments, interviews, court appearances, etc the day before.
- Help legal team schedule all follow up client meetings.

For this position, we look for the following qualities in a Case Manager:

- Have 2+ years of experience with Customer Service.
- Have 2+ years experience working with a Remote Team.
- Extremely detailed-oriented and disciplined with schedule.
- Knowledge or Experience in Immigration Law is not required but is helpful.
- A love of people and a passion for working with immigrants is a must

**Core Values**:
As an organization, we look for the following CORE VALUES in our team members:

- Growth Mindset: Better than yesterday, self-improvement, persists despite obstacles, learns from mistakes
- TEAM First: In it for the team, we work as one
- Takes Ownership: Steps up, accountable, resourceful, innovative
- Results-Driven: Focused on achieving metrics and objectives, stays committed to the end, no excuses
- Passion for Excellence: Strong desire to do what is outstanding, extraordinary, and remarkable

Fluency in Spanish and English is required. Ability to learn, adapt to and contribute to firm policies and procedures is a must. This position is full time.

About us: We are Landerholm Immigration, A.P.C., a Bay Area law firm dedicated to fighting for the rights of immigrants who are facing deportation. We are passionate about fighting for the rights of immigrants, and we are looking for someone who shares our mission.

The starting salary is $17,000 to $25,000 Mexican Pesos per month, depending on experience. We also provide several benefits.

To apply, please reply to this ad and send a resume and a cover letter in.pdf format. In your cover letter, please answer the following questions:
1. How you embody at least two of the traits we look for in our team?

2. How do you handle a client's complaint in a respectful and professional way?

3. Why would you love working with immigrants?

Pay: $17,000.00 - $25,000.00 per month

Application Question(s):

- Do you have any experience as a legal assistant?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 2 years (required)

**Language**:

- English fluently (required)

Work Location: Remote