SAP Hana Database Senior Engineer

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**RISE with SAP** brings together the solutions and services our customers need for a true business transformation, in one package, in the way that works best for them. We know that transformation is a journey, not a destination, so RISE with SAP allows customers to change not only once, but to continually transform - with SAP alongside them during every step of the way.

**RISE with SAP S/4HANA Cloud**, **Private Edition** is one of the key deployment options for our customers cloud transformation. It provides a comprehensive cloud infrastructure and managed service offerings to our customers as an essential part of the overall Cloud Strategy of SAP. This enables customers to safeguard their existing SAP ERP investment, while benefiting from a new level of flexibility - tailoring the software to meet their specific needs, retaining company-specific configurations and customizations of their SAP ERP system, and accessing the latest capabilities that give their company a competitive advantage.

Within the **Customer Services & Delivery (CS&D) Board area**, the mission of the **Enterprise Cloud Services (ECS)** Delivery organization is to run and operate SAP’s private cloud offering.

The **Regional delivery Expert**s part of **SAP Enterprise Cloud Services Delivery organization**. This is a dedicated team which will focus on supporting delivery of North America region customers of the North America region, during the customer’s cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.

**What you'll do**:
The **Senior SAP HANA Database Management Engineer**plays a pivotal role within the SAP ECS - Regional Delivery expert, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services. We are looking for an experienced SAP technology professional expert for the regional delivery expert team who should have a proven track record in Database Administration in HANA Database and Critical Situation Handling with a strong technical and process background also having _a customer first mindset._

**As a Senior SAP HANA Database Management Engineer - you are responsible for**:

- Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s
- Technically skilled in Database Technologies like HANA/ASE/MSSQL - with expert level knowledge in any one of the databases
- Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
- Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system.
- Root Cause analysis for Service requests failures/outages, performance issues - continuous improvement methodologies.
- Analyze root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
- Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
- Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery.
- Process improvement initiatives for daily operational activities.
- Streamline standard operating procedures by focusing on automation enhancements.
- Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.
- Perform the 360 review of the customer landscape and provide the suggestion to the operation team to stabiles the customer landscapes.
- Managing the project related to the customer activities in the customer landscape.

**SKILLS AND COMPETENCIES**:

- Strong experience as Database Administrator in Global Operations team (primarily on SAP HANA/ASE/MSSQL Platforms, however any database technology is welcome)
- Exposure to the automation tools /scripting or processes
- DB installations and upgrade, Planning, setup, and implementation.
- Providing technical expertise and support in optimizing and tuning of Systems, Performance Optimization.
- DB Concept on Security, Backu