Sr Support Engineer I

hace 3 días

Monterrey, México Blue Yonder A tiempo completo

Blue Yonder Job Profile: Sr Support Engineer I

Overview:
The Senior Support Engineer I will support our SaaS customers to provide Solution/Product support on Work Force Management.

What you'll do:

- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY WFM Solution WGS Team
- Provide advice to BY partners and customers regarding industry best practices and process methodology
- Document learnings and create knowledge articles for repeated cases
- Bring in new ideas for automation, re-use and service improvements
- Understand the SaaS offering, features and functionality deployed for a given customer.
- Work closely with the BY Solution Experts for complex issue resolution including Product Development
- Continuous learning on latest BY Retail and WFM Solutions.

What we are looking for:

- Industry experience:_
- 3+ years of Retail Workforce Management experience
- 3+ years of experience in the Software/SaaS industry
- Technical experience with BY products preferred specifically, WFM
- Experience with customer/client support in Supply Chain software
- Technical Skills:_
- Expert in Database programming/Data Modeling using Oracle SQL and MS SQL
- Strong knowledge of middleware (i.e. Weblogic, TomCat)
- Proficiency in Java / J2EE concepts - JDBC, C++
- Cloud (Azure preferred), Log analysis and networking tools
- Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)
- Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.
- Soft Skills:_
- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
- Ability to work calmly under pressure and meet deadlines
- Proven background to have managed multiple stakeholders in a global environment
- Must have strong multi-tasking skills
- Must be self-motivated and quick learner - New technologies, platforms, integrations
- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
- Demonstrates initiative and is inquisitive
- Succeeds in a fast-paced environment
- Demonstrates the ability to work independently without losing team synergy
- Demonstrates customer service ethics and core values
- Education:_
- Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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