Senior Salesforce Functional Analyst

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it

**Sr. Salesforce Business Analyst**

**Position Overview**:
**Responsibilities**:

- Perform business and systems analysis work; conduct requirements analysis via information gathering sessions with business users and technical staff, workshops and meetings to define business requirements. Develop supporting process flows
- Conduct analysis and documentation of existing business processes; recommend process improvements
- Develop training materials and conduct training sessions with business users to improve adoption and efficient use of all systems related to the Commercial job functions.
- Work with and manage complex workflows as they pertain to business process
- Assist in the evaluation of App Exchange tools for feasibility and impact to the business
- Assist in the further development of our SF1 app features along with any future mobile solutions
- Create and maintain business requirement documentation which can include use cases, process flows, and system interface diagrams
- Assist with design documentation supporting business needs
- Communicate effectively with business users on the status of enhancements, projects and open production support tickets
- Develop comprehensive test plans with users, coordinate test activities and/or help execute test components

**Education and Experience**

Minimum Requirements:

- Proven knowledge of the software development life cycle
- Bachelor’s degree in Computer Science is a plus.
**_- 8 years of experience working in a Salesforce Administrator function. _**Ideally, working on projects related to Commercial/Sales process improvement
- Proven ability to provide business analyst deliverables on projects related to Commercial process improvement
- Experience supporting or working within a Commercial organization, preferably in the pharma, medical device, or any other regulatory controlled industry

**Preferred Skills and Competencies**:

- Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously
- Ability to work in a deadline focused, dynamic environment, consistently producing deliverables within agreed upon timelines
- Ability to analyze problems and develop solutions
- Ability to work across multiple business units with varying processes and requirements
- Excellent communication, influencing and negotiating skills are critical
- Ability to analyze business processes, design process improvements, and train business users to the new processes
- Excellent writing skills. Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations
- Positive, results driven, rational, logical, team player.
- Ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Ability to work independently & on multiple projects against deadlines
- Experience in the healthcare, pharma or medical device industry a plus
- Proficient with Microsoft Excel and is able to create complex formulas and pivot tables

**Physical Requirements**:

- Less than 10% Travel