Personal Accident

Personal Accident & Travel Claims Supervisor

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

The claims function is meant to be a partner to the business segments, offering support, expertise and partnership. The existing diversity of the business portfolio demands from the claims role specialized expertise in the different business areas. The A&H claims team works with the business to support a wide array of products and offerings, through a complex and highly demanding distribution force and network. Claims has the responsibility of delivering and materializing the product offer and promise. In the case of A&H this opportunity is given in even the most sensible and highly complex situations where the health and well being of our insureds and clients is touched and where we can make a significant difference at that level.

About the role

What you need to know:
Your contribution at AIG

The employee will handle a monthly average of 60 claims new and 60-90 outstanding according to the staffing model.

**Responsibilities**:
1. Functional Responsibilities:
Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate for high value complex claims

Ensuring effective vendor and litigation management on Complex claims within a personal allocation, including demonstrable savings

Reporting key claims messages to their Team Manager and to internal stakeholders

Broader internal / external stakeholder communication where required, as (LoB) technical claims expert and thought leader

Delivery of technical training to colleagues and external contacts as appropriate

Assist in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes (potentially assisting Team Manager to complete monthly quality assurance reviews?)

Ensure adherence to best practice procedures for (LoB) Complex claims, consistent with global best practice.

Handle higher level of complexity claims Complex losses within authority limits

2. Accountabilities:
Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense

Effective communication and management of key advanced Complex claims and (LoB) portfolio messages to internal stakeholders and customers/clients.

Financial control through consistent reserve and other financial transaction discipline

Accurate and consistent policy interpretation.

3. Leadership Skills

Excellent communication skills, both written & verbal

Good presentation skills and file knowledge

Time management - ability to manage & prioritize workload and diary management

Ability to contribute effectively within a team environment and with internal/external stakeholders at all levels

Ability to assist with technical training to team claim handlers as required

Ability to influence claims and non-claims stakeholders to effectively direct claims strategy

4. Technical Skills and Expertise

Well-developed/Advanced expertise and knowledge in (LoB) most technically complex claims topics (as listed over page).

Policy language skills enabling accurate and consistent policy wording interpretation.

A advanced and thorough knowledge of legal / regulatory and litigation / procedural requirements for their line of business

Experience in negotiation, mediation, arbitration, and ADR skills on higher value complex claims

Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement

What we’re looking for:

- Experience:

- At least 3 years of claims handling or case management for medical or personal accident claims portfolio
- At least 3 years of handling and managing medical service providers networks, cost containment strategies and continuous improvement strategies.
- Medium to advanced policy wording interpretation and claims resolution on personal accident or medical expenses policies.
- People management experience is not required but is a plus.
- Proven experien