Service Support Representative/starting Date June
hace 5 días
**Primary Purpose**:
Responsible for processing requests received from internal and external customers and exception reports generated by the policy system.
**Essential Duties and Responsibilities**:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Process policy level requests such as endorsements, renewals, claims requests, reports, cancellations, returned mail and Department of Motor Vehicle requests and errors
- Process policy level requests for Health such as association support, policy and billing questions, cancellation requests, updating customer profiles, processing billing adjustments/drafts, and refunds
- Code agency mergers and partial book of business buy outs
- Process less complex policy “clean ups” as a result of system issues Perform processing functions to include making decisions to follow up or refer when applicable
- Identify document types and routes as applicable
- Handle the majority of processing requests independent of a lead or supervisor
- Share feedback when training opportunities are identified
- Promote teamwork through consistency, reliability and group cohesiveness
- Effectively communicate through oral and written communication
- Provide superior service by delivering a WOW experience for all customers as a result of processing approach
- Continuously consider process improvements and shares opportunities with Leadership
- Complete administrative tasks such as entering daily productivity and time in Work Day
- Follow work plans while maintaining an acceptable level of service, customer satisfaction and quality
JOB REQUIREMENTS
**Minimum Skills and Competencies**:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School diploma or general education degree (GED)
- Fully bilingual in English and Spanish
- Must possess effective verbal and written communication skills
- Must perform well in high-energy, dynamic and team-oriented environments
- Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
- Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work independently as well as in a team environment
- Highly effective in multi
- tasking, and exercising sound judgment
- High degree of dependability, motivation and flexibility
- Ability to successfully complete HIPPA certification annually (Health)
- Ability to consistently utilize proper procedures and resources to determine proper action to be taken
- Demonstrates strong attention to detail and timeliness in order to meet customer service expectations
**Desired Skills**:
- Ability to type a minimum of 30 words per minute
- Previous experience in insurance with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health and/or homeowners products
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