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Manager, IT Operations Mexico

hace 2 semanas

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Functions
- Recruit, Manage and mentor a growing team of desktop support specialists - Serve as the lead and escalation point for all aspects of desktop and helpdesk support - Drive the effort to continuously provide world class IT support to Tesla’s user community - In conjunction with HR, manage the new hire on-boarding process - Oversee the processes for deployment, maintenance, and support, for all implemented hardware, software, and operating systems. - Work with the IT infrastructure team to coordinate software updates and rollouts to the desktops - Improve user awareness of IT services, by coordinating all training, documentation, and communication initiatives - Work with the IT Infrastructure team to build the strategic direction for future hardware and software decisions - Work with the purchasing team and vendors to fulfill technology needs - Managing incidents by working with the rest of the IT operational organization, handling escalations, and generating reports for management review - Developing processes and policies for incident management and implementing them - Identify trends in specific support areas and work with the stakeholders to address them.

**Requerimientos**:

- Expert level knowledge of:

- Enterprise imaging and desktop deployment technologies (preferably SCCM (System Center Configuration Manager) and JAMF)
- Standard PCs, Powerful Workstations & Laptop hardware, and software troubleshooting - Windows and OS X in a managed desktop environment.
- Industry standard Mobile devices support
- Solid knowledge of networks including troubleshooting all aspects of wired and wireless configurations
- Good understanding of ITIL v3 standards
- Familiarity with the IT vendor ecosystem is preferred
- Medium to Large Enterprise IT environment support experience is preferred
- Must be willing to be onsite full-time at our Hawthorne location