Is Support Analyst

IS SUPPORT ANALYST
- ABOUT MICHELIN

Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.

Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.

Moving forward is also personal fulfillment, it is taking advantage of your strengths as well as your opportunities and being valued for your uniqueness; because your age, nationality, religion, gender, sexual orientation, marital status, race, color, disability or socioeconomic status is the differentiator that provides value. Diversity enables innovation, and this has been the reflection of our ambition and social impact for equity and inclusion. We invite you to join our team in the following role.

MISSION:

- Deliver to users technical assistance in system, network and office automation areas
- Resolve, when possible, more complex problems in the user, system, network and office automation domains
- Transfer the problem to the specialized teams and coordinate their process and the other problem solving
- Collect and express the IT needs of site users towards IS and providers in the support area
- On site assistance for local operations and improvements
- Ensure PC refresh for users (for On-Site Support fonction)
- Contribute to the IT safety of the site

KEY EXPECTED ACHIEVEMENTS
- Users are satisfied regarding trouble processing and hardware and services delivery
- Incidents and problem that occur on the site are processed in accordance with defined procedures and in collaboration with the different stake holders
- The improvements implemented as a consequence of problem solving are capitalized and reused in future processes
- The support requests in system, network and office automation area are processed, tracked and submitted to stake holders in estipulated deadlines
- Requests for service delivery (hardware/software/right for system access) are processed or transmitted to support teams; asset management information is up to date, hardware and services implementation are in accordance with IS engagements
- Security rules are applied
- Provide support for deployment projects

REQUIRED QUALIFICATIONS:

- Engineering or bachelor's degree in computer systems
- 3 - 4 years of experience in computer systems
- Intermediate English (B2)

WHAT WILL YOU FIND WITH US?
- Attractive benefits package with direct contract.
- An environment of continuous development due to experiences in the same role and a digital and in-person platform of courses in different disciplines that enable future professional growth.

We care about giving People a better way forward
**Michelin is a company committed with Human Rights as well as Diversity and Inclusion that promotes a culture of equity. In our company you will always be able to bring your true self to work no mattering your race, color, nationality, age, disabilities, religion, gender, sexual preference, marital status, etc.**
- Identification and contact.
- Integration of your file as a job applicant.
- Verification of the information you provide to us.