Product Support Specialist

We are hiring a **Product Support Specialist** toprovide foundational product knowledge and exceptional customer service, ensuring efficient call handling, case management, and accurate solutions. This role supports the LineOne team, dealers, and sales by balancing needs, solving problems, and delivering timely results.

**What You Will Be Doing**:

- Case Management & Call Handling:
- Manage incoming calls with professionalism and accuracy.
- Demonstrate full understanding of seating product line and basic understanding of surface materials.
- Scope and filter cases appropriately before transferring or escalating them.
- Utilize Salesforce to track, assign, and follow up on cases.
- Customer Service & Sales Support:
- Provide reliable and consistent solutions to support dealers and sales inquiries.
- Demonstrate strong communication skills to build trust with the internal team and external stakeholders.
- Understand the varying needs of sales teams, dealers, and end customers to deliver tailored support.
- Problem Solving & Resolution:
- Effectively manage tensions during calls while balancing competing needs.
- Identify and implement appropriate solutions with a customer-first mindset.
- Process Adherence & Team Collaboration:
- Follow established team protocols and processes with mínimal oversight.
- Collaborate with team members to ensure timely completion of tasks and consistent work outputs.
- Professional Outreach:
- Maintain a high level of professionalism and dependability in all interactions.
- Demonstrate strong customer service orientation and self-motivation to achieve daily objectives.

**Wellbeing Means so Much More than Benefits**:
We value our employees' well-being at Steelcase and offer several resources to support their health, work, and personal needs.
- Employee Assistance Program, which provides immediate and confidential help 24/7 for any problem related to health, work, or personal life. Our team of experts is always available to provide support and guidance to you and your family.
- We offer learning platforms, such as LinkedIn Learning and Steelcase University, to promote continuous professional and personal growth.
- Discounts and perks on car insurance, doctor's appointments, clinical checkups, early stimulation packages for children, and more to help employees achieve a better work-life balance.

**Who You Are**:
**Minimum Qualifications**
- Bachelor’s degree required - A completed undergraduate degree is necessary for this role.
- Advanced English proficiency - Must be able to communicate effectively in both spoken and written English.
- Basic knowledge in computer tools such as Outlook, Excel, Word, and PowerPoint.
- 1+ years of experience in a similar role - support, service, or administrative roles; experience in a customer-facing role is expected.
- High accuracy and speed - Must be able to deliver precise work quickly and efficiently.
- Strong communication skills (oral and written) - Able to convey information clearly and professionally, with a friendly tone.Well-developed organizational skills - Capable of managing multiple tasks and prioritizing effectively in a dynamic environment.

**Desired Skills and Experience**
- Ability to work independently - Self-motivated and capable of managing tasks with mínimal supervision.
- Extensive computer skills - Confident navigating multiple systems, tools, and software platforms efficiently.

**Who We Are**:
Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

**Why People Choose to Work with Us**:
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

**Our Approach to Hybrid Work**: At Steelcase, we have always believed that the office is our best place to work. Our workplace is designed to foster collaboration and engagement, providing employees with a space to do meaningful work that drives results. Levels of flexibility vary by role and team, and employees and their leader need to align on expectations of flexibility.

**What Matters to Us**:
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.
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