IT Solutions Engineer

hace 4 días

Monterrey, México Intugo A tiempo completo

We are looking for a Solutions Engineer to join our brilliant Operations team
We want someone who is excited to help our clients understand the realities of adtech and programmatic and most importantly provide solutions which help make their lives easier

We help brands and agencies interpret the hard-to-read signals across the health journey and unify these digital determinants of health with real-world data to produce the most dimensional view of the customer.

**Responsibilities**
- Provide technical solutions to AMs and CMs to solve issues and answer questions submitted via a JIRA queue
- Uncover tech issues on existing accounts (e.g. poor fill rate, poor match rate, missing bid floors etc)
- Partner with Customer Success and Account Management teams to help them succeed with their goals and achieve highest level of client satisfaction
- Work with clients on technical integration - Header Bidder, API, Tag
- Work with other teams, within and outside of Operations (BD, Data Science etc) to identify best practices and assist the growth of PulsePoint products and define practical processes

**Requirements**:

- 3-4 years of adtech experience
- Experience with technical integrations (Header bidding and open rtb)
- Familiarity with adtech terms like Fraud, IVT, Brand Safety, discrepancy
- Problem solving and familiarity with ticketing system like JIRA / Zendesk / ASANA / Cases (SF)
- Great team player attitude, Willing-ness to teach, passion for problem solving, identifying patterns and coming up with product ideas or process ideas
- Ability to isolate clients’ key business questions, gather requirements, and create required documentation

Nice to Have
- SQL knowledge for report querying
- Programming experience

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $60,000.00 - $70,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Idioma:

- Inglés (Obligatorio)

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