Customer Solutions Representative

**Customer Solutions Representative**:
**Date**:Jan 8, 2025

**Location**: Mexico City, CMX, MX, 01000

**Company**:Nexeo Plastics

Mexico City, Ciudad de México (MX-CMX) Mexico (MX)

Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America, Latin America, Europe, Middle East, Africa, and Asia. From material selection to supply chain and inventory solutions, we go beyond traditional logistics to provide value-added services across many industries, including automotive, healthcare, packaging, wire and cable, 3D printing and more. Our people, our passion, our global reach, and our technology platform allow us to create unique ways to reduce complexity in your business, identify efficiencies, and unlock value for suppliers and customers.

Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy.

**Basic Purpose**

The Customer Solutions Representative will be responsible for providing excellent customer service and maintaining strong professional relationships with customers and the internal sales and supply chain teams. This person will lead the order-to-delivery process for assigned accounts as well as drive internal and external opportunities and partnerships for long-term business growth and profitability. These activities are to be managed in accordance with the company's goals of safety, compliance, financial performance, inventory controls and customer service. The Customer Solutions Representative position is a highly interactive with peers in many other functions of the business.

**Description of Primary Responsibilities**

**Order Management**
- Actively manages accounts and orders to ensure successful service deliveries by checking for stock availability and delivery timeliness. Will work closely with various departments within Nexeo, including but not limited to, purchasing, credit and plants to resolve order issues and delays. With approval, expedites orders as necessary.
- Generates invoice corrections, submits corrective action requests and processes return authorizations.
- Manages customer orders from inception to close; provides pricing and delivery information; enters orders into SAP, confirms orders and delivery dates and follows-up on all customer orders and inquiries while adhering to standard operating procedures.
- Manages order reports in SAP

**Customer Relationship**
- Ensures customer satisfaction by managing key business relationships and consistently delivering value added service; provides a positive and professional customer experience contributing to improved Customer Satisfaction metrics.
- Partners with designated sales team members to foster strong customer relationships to grow the business; notifies sellers of customer intelligence, inconsistencies in customer behavior and identifies improvement opportunities.

**Internal and Special Projects**
- Ability to handle complex accounts and utilize skillset for specialized roles/teams.
- Contributing expertise to improve systems and tools as a part of project teams or testing groups.

**Minimum Requirements (Education, Experience & Skills)**
- Associate degree required or equivalent work experience in customer support environment.
- Proven customer service experience in a business to business (B2B) environment a plus.
- Demonstrated ability to execute results and meet critical timelines.
- Experience in a distribution or chemicals, plastics, ES environment a plus.
- Proficiency with the MS Office package (Outlook, Excel, TEAMs, PowerPoint) preferred.
- SAP (or other ERP systems) and Salesforce experience a plus.
- Experience working in a fast pace; high volume environment.
- Customer service oriented.
- Effective verbal and written communication skills.
- Ability prioritize and manage time effectively.
- Plastics product and/or market knowledge a plus.
- Critical Thinking for problem solving customer needs.
- Active Listener.
- Attention to detail.
- Bilingual in English and Spanish preferred.

**Objetivo básico**:
El Representante de Soluciones al Cliente será responsable de proporcionar un excelente servicio al cliente y mantener relaciones sólidas y profesionales con los clientes, los equipos internos de ventas y cadena de suministro. Esta persona llevará el proceso desde el pedido hasta la entrega para las cuentas asignadas, así como fortalecerá las relaciones internas y externas para el crecimiento y la rentabilidad del negocio a largo plazo. Estas actividades deben gestionarse de acuerdo con los objetivos de seguridad, cumplimiento, rendimiento financiero, controles de inventario y servicio al cliente de la empresa. El puesto de Representante de Soluciones para el Cliente es altamente interactivo con sus pares en otras funciones del negocio.

**Descripción de** la responsabilidad o responsabilida