Order Management Specialist
hace 2 semanas
**Order Management Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.
**This position reports to**:
Sales Support Manager - Customer support
**Your responsibilities**:
- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of orders.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.
**Your background**:
- Bachelor’s Degree in Administration, Financial, Economics or related.
- Strong knowledge of SAP.
- 2 years of experience in similar positions.
- Customer-focused work.
- Advanced English level.
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