Banamex Ops Sup Analyst 2 C10

hace 4 días

Ciudad de México Citi A tiempo completo

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

**Qualifications**:

- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills

**Education**:

- Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Objetivo:
Validación de Screnning, comparación y revisión de Listas por OFAC, AML.
Monitoreo de Alertas en Línea
Búsqueda de Información
Fuentes Internas y Externas
Funciones:
Validaciones de Información en Sistemas Internos del Banco (ADMWIN, ONDEMAND)
Capacidad de Análisis de Datos
Sinterización de información
Trabajo bajo presión y por metas
Atención a Clientes Internos
Funciones Operativas
Dictaminación de alertas y búsqueda de información.
Licenciatura/título universitario o experiência equivalente Experiência en procesos de AML y PLD, bancos, finanzas Análisis y Validación de información, Atención al detalle, Proactivo.
Manejo de Google, Excel, Word, Power Point, etc Inglés Básico
Análisis y Validación de información, Atención al detalle, Proactivo.
Ubicacion Tecnoparque. Residente.
Rotacion de Horario
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

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