Customer Service Specialist

hace 2 semanas

Tijuana, México North American Production Sharing A tiempo completo

**About Us**:
We operate with a singular guiding principle: helping eCommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to stress less and grow more. With over 2,000 team members across 12 state-of-the-art facilities in the US, Canada, Mexico, and Europe, we are America’s fastest-growing third-party logistics provider (3PL) for DTC, B2B, and retail fulfillment. We specialize in facilitating sustained growth for eCommerce brands of all sizes and industries.

**Who We’re Looking For**:
**Bonus Points**:

- Experience in import-export processes (IMMEX)
- Strong people skills
- Reliable transportation

**Key Responsibilities**:

- **Client Onboarding**: Meet with new accounts to facilitate onboarding and establish strong, ongoing working relationships.
- **Client Support**: Provide “white glove service” to assigned clients, maintaining relationships through proactive weekly or biweekly meetings to address any concerns or issues.
- **Import/Export Assistance**: Assist with importation documents and collaborate with brokers and our import/export team for incoming and outgoing shipments.
- **Problem-Solving**: Determine the quickest and most effective ways to address client or customer questions and concerns.
- **Cross-Department Coordination**: Effectively coordinate and follow up on unresolved issues with different departments as needed.
- **Account Monitoring**: Monitor account activity, including orders, inventory, and shipping, ensuring all processes run smoothly.

**Required Qualifications**:

- **Customer Service Experience**: Demonstrated experience in customer service.
- **Software Proficiency**: Ability to quickly learn and navigate software systems.
- **Empathy and Passion**: Strong empathy for merchants and a genuine passion for driving revenue and growth.
- **Attention to Detail**: High-level organizational skills and attention to detail are essential.
- **Industry Knowledge**: Experience with warehouses, e-commerce, or logistics is a plus.

**Schedule**:
This is a full-time, on-site position based in Parque Industrial El Bajio, Tecate, B.C. Work hours are Monday to Friday, from 7:00 am to 5:00 pm.

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