Senior Data

Job Description

Zendesk is seeking a Sr. Data Analyst to join the Go-To-Market (GTM) Intelligence team which includes pre-sales, business development, sales, renewals and other GTM functions. We are a data-driven team, so every major decision starts with data analysis to find opportunity areas and measure our efforts.
- This position will report to the Director of GTM Sales Intelligence_. You will analyze, track and evaluate the customer's journey through the sales funnel. You will lead frequent reviews where you will provide visibility into the reasons behind improvements or underperformance on core critical metrics.

GTM Intelligence is charged with benchmarking, measurement and insights generation for the sales organization. You will support functional leaders, democratizing data & insights and conducting in-depth analysis on critical initiatives.

**Who we're looking for**:
You don’t know just how to crunch numbers, you are a people person who can communicate with both business and technical audiences. You proactively seek to solve problems and don’t always require direction. You are a great teammate, a fun fact sharer, looking to inspire and be inspired, not needing sole credit for wins, and able to support others selflessly. You are a spunky person who actually enjoys a challenge and sees it as an opportunity. Unafraid to admit failure and always eager to find solutions, you are resourceful, self-motivated to learn, and unafraid to ask questions in order to grow. More importantly, you feel comfortable wearing many hats and can connect the dots when trying to understand the key drivers of business performance.

**What you'll do**:

- Work with various Sales/GTM leaders to define business and operational important metrics
- Track, measure, and report on critical metrics to demonstrate the value, impact, and return on investment of the sales development organization
- Build foundational intelligence to track the efficiency of our sales representatives
- Participate in weekly critical metric reviews and be prepared to present the root cause of underperformance or improvements
- Collaborate effectively with extended analytics teams (from Marketing, Web/SEO, Growth & Monetization, and Sales Operations) to get to data insights quicker
- Collaborate with other analysts and data engineers to investigate and troubleshoot new data sets and structures
- Monitor metric performance rigorously, and don't hesitate to point out new trends or flag potential issues.
- Innovate We want you to stretch the possible boundaries by exploring new technologies. (think ChatGPT, AI, etc.)

**Desired Skills and Experience**:

- BS/BA degree in business, statistics, data science, engineering
- 4+ years of experience in business analytics, sales analytics, revenue analytics, marketing analytics, data science, product analytics, or customer analytics
- Business Intelligence development experience. Fluent in SQL (any version).
- Experience with Tableau, MicroStrategy, Looker, or similar BI tools
- Excellent written and verbal communication skills. Comfortable presenting data and confidently providing recommendations to senior-level partners, even when ambiguity is involved.
- ** Nice to have**:

- Familiarity with both the sales funnel and sales metrics.
- Experience working in B2B
- Track record of creative thinking focusing on consistently improving existing processes to enhance our intelligence.
- Experience analyzing CRM data is a plus
- Scripting in Python or R is a plus
- MS in Statistics, Data Science, Business Analytics, or MBA a plus

**Where We Work**
Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
**The Intelligent Heart Of Customer Experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are consid