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Analyst, Network
hace 3 semanas
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
Job Summary
Job summary:
- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an _Analyst, Network & Telecom _located in _Guadalajara, North Campus_._
- Reporting to the Information Technology Supervisor, Analyst, Network & Telecom role involves_ _helps maintain, manage and implement network and voice related infrastructure needed to meet the production and day to day operational needs. The position requires the ability to manage multiple network solutions, using different infrastructure, simultaneously. A key aspect of this role is the ability to know the infrastructure well enough to anticipate the company’s needs and manage tasks in order to make them a success._
What a typical day looks like:
- _ The General Manager will be accountable for overseeing and directing the site to ensure business development growth and the attainment of profit and operations goals including the Vision and Mission._
- _ Ensure effectiveness of Corporate WAN, LAN, DNS, F5, Cisco Firewalls and Cisco voice services and coordinate with the proper management based on global defined standards._
- _ Support and implement short
- and long-term strategic plans to make certain network/telecom capacity meets existing and future requirements._
- _ Monitor and identify capacity and performance plan for telecom traffic to ensure continued, uninterrupted operation of data and telecom systems Implement, and maintain policies, procedures, and associated training plans for network/telecom resource administration and appropriate use._
- _ Responsible for the maintenance, troubleshooting, access, and backup for enterprise wide network and voice infrastructure._
- _ Participate in project related task during any M&A activities, divestitures and new deployments of sites._
- _ Manage system documentation, including configurations and backup procedures._
- _ Ensure optimal operations of infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems._
- _ Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities._
- _ Work alongside a contingent of global network/telecom managers, supervisors, analysts and technicians, and when necessary to resolve issues and support IT’s SLA and goals related to Mean Time to resolve and repair._
- _ Support the process for analysis, diagnosis, and resolution of data and telecommunications problems for end users; oversee and implement corrective solutions_
The experience we’re looking to add to our team:
- _ Typically requires a minimum of 3 years of related experience in help desk and use of ticketing platforms with mobile phone-related issues._
- _ Advanced English._
- _ BA/BS or equivalent work experience._
- _ Knowledge of billing processes._
- _ Familiarity with audit procedures._
- _ Experience in customer and end-user support._
- _ Excel intermediate_
What you’ll receive for the great work you provide:
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
MG61
Job Category
IT
