Specialized Travel Counselor

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.

If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.

**How will you make an impact in this role?**
- Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.
- Delighting our Premium Card Members in the United States with unforgettable travel experiences b y creating new bookings and servicing existing travel arrangements.
- Understand our customer needs through consultation to deliver an innovative and extraordinary interaction.
- Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements.
- Communicate new and existing product offerings and value propositions relevant to the Card Member.
- Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership Firstapproach, delivering excellent service and outcomes that are core to the American Express brand.

**Minimum Qualifications**
- Card Members will be based in the United States and all business will be conducted in English. Very high levels of written and verbal communication are required.
- High-end customer service or sales roles experience in tourism, travel, hospitality, cruise and tours.
- Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment.
- Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide.
- Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.
- Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style.
- Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.

You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities