Fraud Analyst

**Fraud Analyst**:
**About the Role**:
***PLEASE SUBMIT ALL RESUMES IN ENGLISH**

OpenTable is the industry leader in empowering great dining experiences, and the Fraud Team is a key stakeholder in making sure our product offerings are safe and trusted by all customer types. Our ability to effectively manage risk, while enabling frictionless experiences, is an imperative element of the company. We are passionate about creating methodologies and processes to mitigate losses and add value to the business. If you share this passion, get excited about creating a trusted platform, and can deliver exceptional service in a fast-paced environment, then this role may serve up exactly what you are looking for.

**Responsibilities**:

- Investigate and research various transaction types to identify fraudulent activity, including but not limited to: e-commerce payments, loyalty redemptions, reservation statuses, customer reviews, account activity, and other internal adjustments
- Perform systematic and ad hoc analysis on customer behavior to recognize new fraud trends and transaction patterns
- Leverage vendor tools to perform manual reviews
- Investigate issues escalated by various teams, including: Restaurant field teams, Support, Legal, Product, Engineering, etc.
- Work alongside manager to troubleshoot and brainstorm solutions when new trends or issues are identified
- Assist with miscellaneous department related tasks
- Communicate effectively with other team members and various cross-functional partners

**Requirements**:

- **Bilingual with business proficiency in English**:

- Bachelor's degree is required with a concentration in business, mathematics, finance, criminology, or related field
- 3+ years experience in fraud, payments, or e-commerce risk-related industry
- Strong understanding of ecommerce payments landscape and experience with fraud vendors or payments technology
- Experience with non-payment fraud, scams, or other types of abuse is preferred
- Highly proficient in Google Sheets and Microsoft Excel, including pivot tables, formulas, filtering/sorting
- Strong internet research skills
- Highly detail-oriented individual with exceptional analytical, problem-solving, and organizational skills
- Ability to analyze information and draw logical conclusions
- Ability to meet deadlines and prioritize deliverables
- Passionate self-starter who looks for opportunities to learn and grow; highly self-motivated
- Ability to collaborate well with others and confident enough to communicate to a broad audience
- Excellent written and verbal communication skills
- Willingness to work nights/weekends during peak times/seasons

**What you'll get from this role**:

- Expand your expertise in a growing industry
- Hands on training in fraud and e-commerce
- Access to education, including conferences and webinars
- Experience with new detection technologies and exposure to various vendor partners
- An engaging role with a variety of day to day responsibilities
- A fair work life balance
- Competitive compensation and health benefits

**PLEASE SUBMIT ALL RESUMES IN ENGLISH**

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