Junior Telecom Analyst

hace 2 semanas


Tijuana, México Call Center Services International A tiempo completo

**General Experience and Qualifications**:

- Associates or bachelor’s degree in Computer Science or another related field preferred
- 1-2 years of helpdesk technician experience or other technical customer support role preferred
- Strong working knowledge of computer systems, hardware, and software
- Very tech savvy with working knowledge of Windows OS, Microsoft Office suite, Mac OS and mobile app troubleshooting
- Good understanding of computer systems, mobile devices and other tech products
- Active Directory & Windows Server knowledge is a plus
- Excellent communication and interpersonal skills
- Quick learner and problem solver
- Well organized with strong attention to detail
- Ability to produce and maintain standard operating procedure documentation
- Must enjoy working in a fast-paced team-oriented environment
**Responsibilities and Duties**:

Perform remote troubleshooting for users in office and work from home environments
Escalate unresolved issues to the next level of Telecom support personel and open tickets with Cisco support
- Record events and problems in resolution logs for problem documentation
- Identify and suggest possible improvments on current procedures related to Telecom operations
- An openness to learn new Cisco technologies including Contact Center, Dialer operations, IVR Scripting, Call recording
- Participate in a 24x7 on call rotation as assigned by the Telecom Engineering Manager

Training: Taught by the client remotely
You must send resume in English.

Work from home with the possibility to return to site


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