Ikea for Business Manager

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

**Job Description**:
Organize, Initiate, and lead all IB activities in Malaysia, to ensure that the company

optimize its business opportunities in the market.

Organize, develop, and manage the central IB back-end functions within Interior

Design, Logistics, Fulfillment, and Administration, to support the IB operation in all

countries within Southeast Asia.

Ensure that IB operates to the highest professional and ethical standards in all

meetings with the customers, to uphold and strengthen IKEA’s reputation as a leading,

trustworthy, and service oriented brand.

Motivate and lead the IB Team in Malaysia and ensure that all coworkers are provided

with the necessary tools required to operate efficiently when meeting the customers.

Establish IB as a recognized and respected entity in sales to professional customers.

**Responsabilties**:

- As Leader of the IB operation in Malaysia, the IB Country Manager is responsible for

developing the organization and drive all IB marketing, sales, support, and

fulfilment activities in Malaysia, as well as provide back-end operation and support

within interior design, logistics, fulfillment, and administration for other IB

countries in Southeast Asia.
- As part of the Southeast Asia IB Management Team, participate in development of

the overall IB strategy for Southeast Asia
- As member of the IB Management Team, the Country Manager shall share the

responsibility for the IB team meeting the established budgets and overall

operational targets.
- Provide general support for the IB teams in other countries within Southeast Asia

upon request by the company.
- Together with the IB Manager, ensure that all IB activities are aligned and

coordinated with the IKEA Retail Organization in Malaysia, and in Southeast Asia.

**Sales Leadership**
- In cooperation with IKEA Retail management in Malaysia, oversee and support the

operation of the IB sales counters in the stores, through leading and motivating the

front co-workers, and through the good example install a positive mindset of

responsibility, customer care, and service.
- Oversee the implementation of the designated IKEA for Business website in

Malaysia, and ensure smooth operational integration of follow-up and fulfilment of

orders generated in all touchpoints (store-counters, website, and outgoing sales

initiatives)
- Lead negotiations with larger customers and support the sales team in interaction

with these.
- In coordination with Marketing, devise and establish on
- and off-line promotional

activities in support of sales within the different customer verticals.

**Customer contacts - Online, Offline, and Direct Approach Sales Initiatives**
- Ensure that customers have easy access to IB across all defined touchpoints, and

that all tools for communication and interaction are working optimally.
- Be responsible for follow-up and follow-through on all customer leads generated

through any of the customer touchpoints, to ensure that customers feel ‘attended

to’ and that sales opportunities are optimized.

**Customer Acquisition and CRM Content**
- Be responsible for acquisition of new customers in Malaysia and support the

Operations
- and Systems Project Manager in setting up the CRM system, and in

establishing the qualitative and quantitative content of the this, which shall provide

the base for all interactions with the customers.

**Customer Loyalty Program**
- Together with the IB Management team, develop and implement the membership

loyalty program and oversee the population and maintenance of data for Malaysia.

**Procurement**
- Secure that purchasing in the IB Malaysia function is made according to the

principles defined in the Procurement Policy, an in particular oversee:

- Operational participation in procurement projects
- Compliance of sourcing requirements, IWAY Working Method and signed

agreements

**Sustainability**
- Ensure that the company’s competitive advantage within Sustainability is

incorporated into the general operation and profile, in support of the overall ima