Business Partner, Integration Manager

**Business Partner, Integration Manager - Mexico DF, Mexico**

If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join Western Union as a Business Partner Integration Manager.

**Western Union powers your pursuit.**

In this role, you’ll manage the successful development and implementation of product initiatives in support of Western Union's business development growth objectives.

**Role Responsibilities**
- Integrate local partners into Western Union’s platform to provide: Correspondent Banking, Bill Payments, Mobile top ups and Lending by forming partnerships, defining contracts, and setting integration requirements to improve value, customer satisfaction, reliability, and cost-efficiency.
- Ensure Tech team’s implementation of front-end and back-end integrations and configurations.
- Document workflows and SLAs to strengthen partnership management.
- Manage sprint delivery and coordinate QA.
- Manage budget and P&L to meet financial targets.
- Ensure timely, accurate payment processing.
- Oversee partner accounts for reconciliation.
- Track metrics and optimize payment solutions.
- Coordinate feature releases.
- Responsible for managing various aspects of each product initiative, including risk mitigation, distribution, business requirements, product roadmap, and project approvals.
- Leading local cross functional teams in support of implementing product initiatives, including internal, external and third-party resources.

**Role Requirements**
- To be successful in this role you will have 5-7 years of relevant experience, preferably in Remittance, Retail Banking, Digital Payments, Mobile Money and other financial services.
- You have a good understanding of the financial services markets or retail and digital operations and an understanding of today’s technological standards
- You exhibit high energy and show enthusiasm to get into actions to drive the business and get results, willing to step in even outside business hours in case of service issues; ability to multi-task and handle pressure in a high energy environment will be a key success factor
- You are familiar with pricing strategies, can influence decisions and are good at negotiation and have a good understanding of the digital business.
- You can communicate well and able to bridge the gap between global styles of business practices.
- Background in managing direct and cross-functional teams.
- English proficiency is a must.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Mexico
- specific benefits include:

- Grocery voucher.
- 2 personal days off.
- Savings fund.
- Insurance for Major Medical Expenses, Vision, Dental.
- Online medical insurance 24/7.
- Special days for marriage or concluding an academic degree.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-GV1 #LI-Hybrid

Estimated Job Posting End Date:
09-30-2025