Customer Service Representative

hace 1 semana

Tlacoquemeca, México Cambridge University Press & Assessment A tiempo completo

Customer Service Representative

Salary range: $18,000 -$ 20,000 mensuales

Location: Mexico City, Hybrid

Contract: Fixed Term, Full Time

We are looking for a Customer Service Representative who will manage client and customer requests efficiently while driving continuous improvement in our processes. This role is key in overseeing the full order fulfilment process for both domestic and export customers.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

This position is initially for a fixed term period of 3 months, with the possibility of an extension.

**About the role**

As the first point of contact for customer queries, you'll be responsible for processing orders, ensuring policy compliance, coordinating shipments, and managing after-receipt claims. You'll also maintain customer profiles, participate in meetings, and collaborate across teams including Sales, Supply Chain, Credit & Collections, and Billing.

A core part of your responsibilities will involve managing seasonal returns, resolving order issues, and supporting your team members during absences.

**About you**
- You are a customer-focused problem solver with experience in front-line customer service.
- You have an understanding of international trade (especially exports) and ERP systems like SAP.
- You possess strong organisational skills, attention to detail, and English language skills (intermediate level).
- A background in business, administration, or a related field is a plus.

If you thrive in a fast-paced, team-oriented environment and are passionate about delivering outstanding customer service, we'd love to meet you

**Rewards and benefits**

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class benefits package:

- Life Assurance
- Medical Insurance
- Vales de despensa
- Fondo de ahorro
- Aguinaldo
- Prima vacacional

**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._
- Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet._

**Job Types**: Full-time, Contract
Contract length: 3 months

Work authorisation:

- United Kingdom (required)

Work Location: In person

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