Chief Operating Officer
hace 5 días
About the RoleWe're seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it's for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently.Key ResponsibilitiesDepartmental Oversight:Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience.Ensure KPI tracking, data visibility, and accountability in each department.Process & Systems Leadership:Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (e.g., Lead Docket, Filevine, RingCentral, CallRail, G Suite).Optimize workflow automation and collaboration between Intake, CM, and Medical teams.People Management & Performance:Hire, onboard, and coach department leads and hold them to performance-based metrics.Establish structured onboarding, cross-training, and succession planning systems.Medical & Vendor Negotiation:Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined.Manage investigation resources, vendor contracts, and vendor KPI evaluation.Operational Reporting & Decision Support:Build dashboards in Looker Studio, track progress against KPIs, and support CEO in decision-making.Present weekly scorecards across departments and identify areas of underperformance.What Success Looks Like90%+ of department KPIs hit consistentlyIncreased case velocity without reducing settlement valueMedical spend per case reduced by [X]% through better negotiationInvestigations completed in High team engagement, low turnover, clear org chart with successors in placeCEO involvement in ops reduced by 75%Required Skills & Experience 7+ years as COO or Director of Operations in a personal injury law firmDeep knowledge of intakes, CM, litigation, medical records, investigationsExperience with KPIs, process mapping, automation toolsPrior ownership of law firm P&L, budgeting, and staffing plansSkilled in medical negotiations, lien reductions, and cost controlHigh emotional intelligence with zero micromanagement neededStrong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.)Preferred Tools & PlatformsFilevine, Lead Docket, RingCentral, CallRailGoogle Workspace, Asana, Zapier, Looker StudioBambooHR, TestGorilla, TalentLMSSoft Skills & Personality FitStrategic operator with a bias for actionCan teach others, not just do the workCalm under pressure, direct communicatorHolds teams accountable while building moraleOperates with CEO-mindset and owner mentality
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Chief Information Officer
hace 6 días
Tijuana, México Happy Factory A tiempo completoWe are looking for an experienced **CIO** **(Chief Information Officer)** to oversee the use of Information technology (IT) in our company. You will be the one to devise the company’s IT strategy and ensure that all systems necessary to support its operations and objectives are in place. An excellent CIO must have a solid IT background and consistently...
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Senior Business Operations Leader
hace 5 días
Tijuana, México beBeeoperations A tiempo completoAbout this Chief Operating Officer (COO) role Key Responsibilities: Oversee daily operations across multiple departments, including Intake, Case Management & Litigation. ,
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Chief operating officer
hace 6 días
Tijuana, México Legal Management Group A tiempo completoAbout the RoleWe're seeking ahigh-performing COOwith deep operational experience inside apersonal injury law firm. You will act as thesecond-in-command to the CEOand run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This isnot a learning position— it's for someone who has already...
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Chief Operating Officer
hace 6 días
Tijuana, México Legal Management Group A tiempo completoAbout the RoleWe're seeking ahigh-performing COOwith deep operational experience inside apersonal injury law firm. You will act as thesecond-in-command to the CEOand run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This isnot a learning position— it's for someone who has already operated...
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Chief Operating Officer
hace 5 días
Tijuana, México Legal Management Group A tiempo completoAbout the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm . You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has...
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Chief Operating Officer
hace 5 días
Tijuana, México Legal Management Group A tiempo completoAbout the Role We're seeking a high-performing COO with deep operational experience inside a personal injury law firm . You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it's for someone who...
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Chief Operating Officer
hace 3 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position— it’s for someone who has...
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Chief Operating Officer
hace 3 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm . You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it’s for someone who has...
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Chief Operating Officer
hace 3 semanas
Tijuana, México Legal Management Group A tiempo completoAbout the Role We’re seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position— it’s for someone who has...
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Chief Financial Officer
hace 4 días
Tijuana, México KM Headhunters de Mexico A tiempo completo**Vacante para la empresa KM Headhunters de Mexico en La Mesa -Tijuana, Baja California**: **CHIEF FINANCIAL OFFICER (CFO)** Descripción ydetalle de Actividades 1. Diseñar los diferentes instrumentos de control de gestión de la empresa generando reportes financieros con información veraz, oportuna y confiable, supervisando el trabajo del personal de...
