IT Business Analyst I

The

IT Business Analyst I

supports the design, documentation, and communication of business and technical requirements for new applications, integrations, and process improvements.

This role serves as a liaison between business stakeholders and technical teams, ensuring solutions are well-defined, properly scoped, and traceable throughout the delivery lifecycle. Working under supervision, the BA I assists in conducting discovery sessions, documenting workflows, preparing user stories, and supporting QA and UAT efforts. This is an entry-level analytical role designed to build expertise in

requirements elicitation, documentation discipline, and process understanding , forming the foundation for future leadership in business or technical project management. Requirements Gathering & Documentation

Assist in conducting requirement-gathering sessions with business stakeholders and subject-matter experts.

Document functional, non-functional, and technical requirements under the guidance of senior analysts or project leads.

Develop process flow diagrams, current/future state analyses, and user story drafts in alignment with project scope.

Maintain traceability between requirements, design, and testing artifacts within the project lifecycle.

Business Process Analysis

Observe and document existing workflows, identifying pain points, bottlenecks, or inefficiencies.

Collaborate with senior analysts and developers to translate operational needs into system requirements.

Support creation of use cases, data maps, and reference documentation for integration or enhancement requests.

Collaboration & Communication

Act as a communication bridge between business teams and technical staff, clarifying requirements and priorities.

Participate in stand-ups, sprint planning, and project review meetings to track status and dependencies.

Support the preparation of project documentation, release notes, and training materials for end-users.

Ensure timely and accurate updates of tickets or project tasks in Jira or other tracking systems.

Testing & Validation Support

Assist QA teams and stakeholders in validating solution behavior against requirements.

Participate in UAT sessions and log findings, feedback, and retest confirmations.

Support defect triage by tracing issues to their original requirements or design artifacts.

Continuous Learning & Process Maturity

Learn and apply ITIL, Agile, and SDLC principles in day-to-day work.

Contribute to improvement of templates, documentation practices, and knowledge repositories (e.g., the KB Vault).

Pursue ongoing skill development in business process modeling, data analysis, and solution design.

Requirements Specialized knowledge: Foundational understanding of

software development lifecycles (SDLC)

and

Agile methodologies .

Basic knowledge of

business process analysis ,

requirements documentation , and

system design principles .

Familiarity with

data flow ,

integration concepts , and

change control procedures .

Strong analytical and problem-solving mindset with the ability to synthesize information from multiple sources.

Clear written and verbal communication skills and attention to documentation accuracy.

Computer knowledge: Proficient in

Microsoft 365 applications

(Excel, Word, PowerPoint, Teams, SharePoint) for documentation and collaboration.

Familiar with

Atlassian Jira

or equivalent tools for project tracking and user story management.

Experience using

Visio

for process mapping and diagramming.

Exposure to

SQL

or data query concepts for simple validation or investigation.

Basic understanding of

cloud-based applications ,

API dependencies , or

system integrations

preferred.

Experience: 1–3 years

of experience in

business analysis, project coordination, or system support , ideally within a technology or operational environment.

Demonstrated experience documenting requirements, tracking issues, or supporting project teams.

Educational foundation in

Information Systems, Business Administration, or Computer Science , or equivalent practical experience.

Prior exposure to

Agile/Scrum

or

ITIL-based processes

preferred.

Benefits

Paid days off

Competitive weekly salary

Great location (Zona Río, Tijuana)

Benefits by law and more

Private Health Insurance and Preventative Care

Friendly work environment

Savings Fund and voluntary Savings Account

Financing and discounts at various establishments around the city

Career growth opportunities

Constant motivational events and more