Genesys l2 support
hace 5 horas
HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We offer End-to-end digital transformation expertise that helps clients from strategy through execution.We work with the biggest brands, offering the opportunity to be a part of industry-leading work We are invested in your growth, offering learning and career development opportunities at every level to help you find your sparkWe offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalitiesWe offer the opportunity to work with colleagues across the globeGenesys L2 SupportThe L2 Support Engineer will be responsible for providing second-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems.Provide L2 support for Genesys Contact Center components including routing, reporting, and voice infrastructure.Monitor system health and proactively identify and resolve issues.Troubleshoot incidents related to Genesys Engage/Cloud, SIP Server, GVP, Workspace, and other modules.Collaborate with L1 support and escalate unresolved issues to L3 or vendor support.Perform root cause analysis and implement preventive measures.Participate in change management and deployment activities.Ensure compliance with SLAs and internal quality standards.Minimum 5 years of experience in Genesys Contact Center support.Experience with Genesys Engage or Genesys Cloud platforms.Knowledge of ITIL processes and incident management.Experience with CRM, IVR, CTI integrations.Routing Strategy, Java Script).Exposure to cloud platforms (AWS, Azure).
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Genesys L2 Support
hace 1 semana
Mexico City HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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Genesys L2 Support
hace 3 semanas
Mexico City HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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Genesys L2 Support
hace 5 horas
Mexico City HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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Genesys L2 Support
hace 3 semanas
Mexico City HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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Genesys L2 Support
hace 3 semanas
Mexico City HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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Senior Technical Architect
hace 5 días
City, México Genesys A tiempo completolocations - Mexico City (Flexible) - time type - Full time - posted on - Posted Today - job requisition id - JR106927 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations...
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Sales Director, Commercial Mexico
hace 2 semanas
City, México Genesys A tiempo completolocations- Mexico City (Flexible)- time type- Full time- posted on- Posted Today- job requisition id- JR - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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AI Architect
hace 2 semanas
Mexico City Genesys A tiempo completoAI Architect page is loaded## AI Architectlocations: Mexico City (Flexible)time type: Full timeposted on: Posted Todayjob requisition id: JR109536Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience...
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Sales Director, Commercial Mexico
hace 3 semanas
City, México Genesys A tiempo completoGenesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
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Sr. Principal Technical Account Manager
hace 2 semanas
Mexico City Genesys A tiempo completoGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform helps organizations accelerate growth by delivering empathetic, personalized experiences at scale, driving customer loyalty,...
