ServiceNow Project Specialist

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
As a JLL ServiceNow ITOM Developer you will create design, configure, and implement IT Operations Management modules—specifically Discovery, Reconciliations, Service Mapping and Cloud Management. This enables us to transform IT operations through Service Mapping and dependency visualization which automatically discovers and maps your entire infrastructure in real-time. The ITOM Developer will use JavaScript, Flow Designer, and MID Servers to integrate third‐party tools, maintain CMDB health, and optimize system performance.
Configuration & Development: Develop, configure, and customize ServiceNow using JavaScript, Business Rules, UI Policies, and Client Scripts.
Maintain Configuration Management Database (CMDB) data integrity, normalization, and reconciliation rules.
Implementation: Configure and deploy ITOM modules (Discovery, Service Mapping, Event Management, Cloud Management) to automate operations.
Integrate ServiceNow with third‐party monitoring tools (e.g., Service Graph, Tanium, Tenable, Intune, Jamf, SCCM) and cloud platforms (AWS, Azure).
Troubleshooting: Configure MID Servers and resolve issues related to pattern probes, sensors, and discovery Platform Development: Configure, develop, and customize core ServiceNow applications (CMDB, Discovery, Incident, Problem, Change, Service Requests).
Build tailored Service Portal pages, widgets, and user experiences.
Monitor system performance, perform troubleshooting, and manage update sets to move code from development to production.
Comprehensive understanding of ITIL processes and ServiceNow ITSM implementation best practices.
Experience with multiple ServiceNow modules including Incident, Problem, Change, Asset Management, Service Catalog, and ITOM (IT Operations Management).
Knowledge of ServiceNow platform architecture, including application scopes, plugins, and upgrade processes.
Experience with ServiceNow Performance Analytics, Reporting, and Dashboard creation.
ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications required.
Bachelor's degree in computer science, Information Systems, or equivalent professional experience.
Strong analytical and problem-solving skills with ability to work independently on complex projects.
ServiceNow Certified Technical Architect (CTA) or other advanced certifications.
Experience with ServiceNow ITOM, SecOps, or HR Service Delivery modules.
Knowledge of cloud platforms, DevOps practices, and CI/CD pipeline implementation.
Experience with Agile methodologies and project management tools.
Understanding of enterprise integration patterns and middleware technologies.
Comprehensive benefits package including health, dental, vision, and retirement plans.
Professional development opportunities including ServiceNow training and certification support.
This position offers the opportunity to work with enterprise-scale ServiceNow implementations while leading technical initiatives that drive significant business value and operational excellence.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.